At a Glance
- Tasks: Support product quality and service delivery while improving generator reliability.
- Company: Join a dynamic team in a leading engineering firm.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Flexible hours and excellent career growth potential.
- Why this job: Make a real impact on engineering projects and enhance customer satisfaction.
- Qualifications: GCSEs or equivalent and experience with generators or heavy engineering.
The predicted salary is between 29700 - 36300 £ per year.
Post Details
Job Title
Technical Support Engineer
Department
Operations
Salary
Competitive, dependent on experience
Reporting Structure
Reports to
Operations Director
Liaises with
- Depot Managers and Foremen.
- Electrical Manager and Electricians.
- Service Engineers.
- Technical Support Manager.
- Incident & Resolution Desk.
- Telemetry Manager.
- Senior Management Team.
- External OEM Suppliers.
Purpose of the Role
- Support the business across Product, Quality, and Service Delivery functions.
- Improve the quality and reliability of the Generator Power fleet through innovation and continuous improvement.
- Introduce and maintain engineering quality standards across all depot locations.
- Manage project delivery for site installations, reliability campaigns, and quality improvement initiatives.
- Ensure high levels of equipment readiness and service delivery.
- Deliver excellent customer service at all times.
- Undertake any other reasonable duties as required by the business.
Key Responsibilities
Product Engineering
- Ensure new product introductions are effectively communicated throughout the business through documented procedures and product bulletins.
- Support new product introductions across depot locations and work closely with OEM suppliers to ensure all issues and observations are captured, recorded, and addressed promptly.
- Collaborate with OEM suppliers on product developments and early-life product issues to develop and implement effective solutions.
- Work with supply chain partners to investigate equipment faults, identify root causes, and implement rectification programmes across the fleet.
- Identify genuine warranty opportunities and ensure claims are processed correctly through OEM suppliers and internal systems.
- Analyse recurring faults and develop improvement actions to reduce failures through:
- Process improvements
- Enhanced training and knowledge sharing
- Component upgrades
- Planned replacement programmes
- Support continuous improvement initiatives that enhance product quality, reliability, and operational performance.
Technical Support
- Provide technical support to Sales and Operations teams on complex hire projects.
- Ensure the most effective utilisation of Generator Power assets on customer sites.
- Support application engineering requirements for customers where necessary.
- Develop and maintain fault-finding procedures and technical guidance to improve first-time fix rates.
- Identify digital improvement opportunities to enhance customer service offerings, including telemetry and fuel monitoring solutions.
- Conduct equipment and site quality audits on underperforming locations to ensure installations meet company standards and perform as expected.
• Lead and manage business projects such as
- Complex site installations.
- Reliability improvement campaigns.
- Product quality initiatives.
- Continuous improvement projects.
Person Specification
Qualifications and Skills
- GCSEs or equivalent (Essential).
- Mechanical, Plant, or Engineering qualification (Essential).
- Strong management and organisational skills (Essential).
Experience
- Experience with generators, plant equipment, heavy engineering, or a similar industry (Essential).
Specialist Training
- No specific training requirements.
- Product and manufacturer-specific training will be provided where appropriate.
Personal Attributes
- Strong leadership skills.
- Flexible approach to working hours, including occasional unsociable hours.
- Excellent communication and interpersonal skills.
- Ability to build positive working relationships with colleagues, suppliers, and customers.
- Self-motivated and able to work independently.
- Effective team player.
- Strong organisational and time management skills.
- Ability to work under pressure and meet deadlines.
- Commitment to following company policies and procedures.
- Ability to understand and implement written and verbal instructions.
- Strong problem-solving and decision-making skills.
- Customer-focused approach.
- Commitment to quality, safety, and continuous improvement.
- #J-18808-Ljbffr
Technical Support Engineer in Wolverhampton employer: Generator Power Ltd
Generator Power is an exceptional employer, offering a dynamic work environment in Inverness where you can grow your skills while working with cutting-edge renewable energy technologies. With a strong focus on employee development, competitive benefits including a company vehicle for personal use, and opportunities for overtime, we ensure our team members are well-supported and rewarded for their contributions. Join us to be part of a rapidly expanding company that values safety, innovation, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Wolverhampton
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Engineer role you’re after at Generator Power Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Generator Power Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Generator Power Ltd.
✨Apply Through Company Websites
When you spot a role like Technical Support Engineer at Generator Power Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Engineer in Wolverhampton
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Generator Power Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Generator Power Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Generator Power Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Generator Power Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Generator Power Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
