At Generator hostels we are obsessed in delivering outstanding service through a personal touch. As a Front of House Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to “wow” our customers at every opportunity, ensuring that customers’ needs are exceeded.
WHY GENERATOR?
Generator was born in London and has grown into a global brand of social hospitality, with spaces across Europe and beyond. We’ve been recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, and we never stop challenging convention.
Everything we do comes back to one mission: BE YOURSELF. We create safe, vibrant, seriously social spaces inspired by the cities we call home.
ABOUT GENERATOR LONDON
Generator London is a short stroll from Covent Garden, Regents Park and the British Museum. When crafting this hostel we redesigned this old police station to reflect the city’s street life. Local reclaimed timber, exposed brickwork and hot-rolled black steel give the hostel an industrial feel. Bold graphics, vibrant patterns and famous British cultural icons combine to capture London's cosmopolitan vibe. Make sure you catch the classic red bus that’s parked next to our bar’s dance floor every night. Don’t be late, London’s calling.
WHAT YOU'LL DO
- Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
- Know your guests and have a passion for independent travel and the road less travelled
- Demonstrate a passion for delivering outstanding customer service
- Be part of a great team within your department that get Generator and want to be themselves
- Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
- Know your city, its cafés, bars and restaurants, its art, its music
- Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
- Be Responsible for all cash handling whilst you are on duty
- Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency
This isn’t an exhaustive list. Other reasonable duties may come up along the way.
WHO YOU ARE
- Always love our guests
- Passionate for the hospitality and the youth travel market
- Be the life the party
- Be really, really organised
- Keep cool when the pressure hits
- Enjoy a super-fast pace
- Understand this is a business, be passionate about maximising revenue
- Be creative, innovative and digitally smart
- You must be eligible to work in the EU to be considered for this role
YOUR EXPERIENCE
- Experienced within a front office hospitality environment
- Experienced working with a Property Management System
- Flexible with regards to shifts available per week (mixture of morning and evening shifts)
WHAT'S IN IT FOR YOU - Our benefits include:
- 2 free nights at any Generator property globally
- Reduced room rates for you, your friends and your family
- International career opportunities, so you can travel the world while working with us
- A birthday holiday on top of your annual leave
- Fertility Treatment Support Leave: up to three days’ paid leave in any one year
- Company contribution towards gym membership and other health and wellbeing initiatives
SO YOU THINK THIS MIGHT BE YOU?
Apply now, and if you have any questions, please let us know. To see what we’re all about, take a look at jobs.staygenerator.com or our social media pages.
We look forward to hearing from you. Join us and help us achieve our Vision!
Front of House Crew in London employer: Generator Hostels
Generator London is not just a workplace; it's a vibrant community where creativity and innovation thrive. As a Maintenance Supervisor, you'll enjoy a dynamic work culture that values your hands-on skills while offering international career opportunities and unique benefits like free stays at Generator properties worldwide. Join us in shaping unforgettable experiences in one of the most exciting cities in the world, where every day brings new challenges and rewards.
