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For Companies At a Glance
- Tasks: Shape guest experiences and drive operational excellence across our hotels in Europe.
- Company: Join Generator, a global lifestyle hospitality platform with a vibrant culture.
- Benefits: Enjoy birthday holidays, gym contributions, and international career opportunities.
- Why this job: Make a real impact in hospitality while travelling and developing your skills.
- Qualifications: Experience in hotel operations and strong coaching abilities required.
- Other info: Dynamic role with plenty of social events and employee recognition.
The predicted salary is between 36000 - 60000 £ per year.
Looking to take the next step in your career? We are searching for a motivated and hands-on Group Operations Support Manager to help shape the guest experience across our Generator and Freehand properties. Based at our Central London Head Office (with plenty of travel across Europe), this role connects our hotels and HQ—driving consistency, efficiency, and standout hospitality standards across the group.
WHO ARE WE
Generator is a global lifestyle hospitality platform operating across two unique brands (Generator and Freehand). Our vision is to become the world's leading design-led accommodation brand. We aim to achieve this by offering a host of soulful social spaces, cultural events and a creative programme that inspires guests and locals alike, all while providing affordable and safe accommodation all within prime gateway, city centre locations.
NUTS AND BOLTS OF THE JOB
- Conduct regular on-site operational audits across all hotel departments (Front Office, Housekeeping, Maintenance, F&B, etc.) to ensure brand and legislative compliance.
- Evaluate operational performance and partner with General Managers to implement corrective actions and drive continuous improvement.
- Deliver on-site and virtual coaching and training to develop Heads of Department and hotel teams, focusing on service excellence, efficiency and brand culture.
- Support new General Managers and HODs during onboarding and transition periods.
- Liaise between hotel teams and Head Office functions (HR, Marketing, Revenue, etc.) to ensure alignment and communication flow.
- Assist in the implementation of new operational initiatives, systems and procedures across the group.
- Monitor operational KPIs and guest satisfaction results, identifying trends and opportunities for improvement.
- Share best practices across the portfolio and contribute to the development of SOPs and training materials.
- Champion sustainability, efficiency and quality initiatives within the properties.
- Support crisis or issue management situations as needed.
YOUR ROCK STAR EXPERIENCE
- Multi-site operational experience in hotels, ideally at Hotel Operations Manager level or above.
- Strong experience across both Rooms and F&B operations.
- Excellent auditing, analytical and communication skills.
- A confident coach and people developer with the ability to influence without direct authority.
- Highly organised with strong follow-through and attention to detail.
- Flexible to travel weekly across Europe (typically 2–4 days on-site per week).
- Fluent in English – other European languages an advantage.
OUR HQ EMPLOYEE BENEFITS
- Birthday holiday in addition to your yearly holiday allocation.
- Fertility Treatment Support Leave – up to three days' paid leave in any one year for an employee to undergo fertility treatment.
- Employee Bounty Program providing opportunities to earn a compensation for new hire referrals with no cap on number of referrals made.
- Company contribution towards gym membership fees for all eligible employees.
- Ideas Award – Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback.
- 2 free nights' accommodation across any of our Generator x Freehand properties globally.
- Reduced room rates for staff as well as friends and family members.
- International career opportunities so you can travel the world while working with us.
- Social events, celebrations calendar & various employee recognition schemes.
- Online learning tools to help you develop, learn and grow.
SO YOU THINK THIS MIGHT BE YOU?
That's cool. Send us your application in English. If you've got questions, get in touch! We look forward to hearing from you. Join Us and help us achieve our Vision!
Compensation: To be discussed
Group Operations Support Manager in London employer: Generator Hostels LTD.
Contact Detail:
Generator Hostels LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Operations Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Generator, they value creativity and social spaces, so think about how your experience aligns with their vision and be ready to share examples.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the ideal Group Operations Support Manager. Highlight your multi-site operational experience and how you can drive consistency and efficiency across the group.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Generator.
We think you need these skills to ace Group Operations Support Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about shaping guest experiences and driving operational excellence.
Tailor Your CV: Make sure your CV is tailored to highlight your multi-site operational experience and any relevant achievements. We love seeing how your background aligns with our vision and the specific requirements of the Group Operations Support Manager role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Generator Hostels LTD.
✨Know the Company Inside Out
Before your interview, dive deep into Generator and Freehand's mission, values, and recent news. Understanding their vision to become the leading design-led accommodation brand will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Multi-Site Experience
Since this role requires multi-site operational experience, be ready to discuss specific examples from your past roles. Highlight how you've successfully managed operations across different locations and how you’ve driven consistency and efficiency in those environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you've implemented corrective actions or improved guest satisfaction, and be prepared to share these stories in detail.
✨Demonstrate Your Coaching Skills
As a Group Operations Support Manager, you'll need to coach and develop hotel teams. Prepare to discuss your coaching philosophy and provide examples of how you've successfully trained others, focusing on service excellence and brand culture.
