Front of House Crew

At Generator hostels we are obsessed with delivering outstanding service through a personal touch. As a Front of House Crew Member, you must be part of ensuring that the Front Office department runs smoothly, ensuring that there is a relentless desire to “wow” our customers at every opportunity, exceeding customers’ needs.

Generator is on a journey. Appropriate, given that we’re a leading global lifestyle accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. Generator burst onto the scene in the Americas with the launch of Generator Miami and Washington DC and most recently took aim at the country’s biggest markets (NYC, LA, Miami and Chicago) with the acquisition of Freehand Hotels. Fast Company named us one of the top 50 most innovative global companies.

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that’s what Generator offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Generator in every destination reflects the unique beat of that city’s heart. BEING YOURSELF is the key to bringing the Generator story and brand to life.

Generator London is a short stroll from Covent Garden, Regents Park and the British Museum. When crafting this hostel we redesigned this old police station to reflect the city’s street life. Local reclaimed timber, exposed brickwork and hot-rolled black steel give the hostel an industrial feel. Bold graphics, vibrant patterns and famous British cultural icons combine to capture London’s cosmopolitan vibe.

NUTS AND BOLTS OF THE JOB:

• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience.
• Know your guests and have a passion for independent travel and the road less travelled.
• Demonstrate a passion for delivering outstanding customer service.
• Be part of a great team within your department that get Generator and want to be themselves.
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times.
• Know your city, its cafés, bars and restaurants, its art, its music.
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene.
• Be responsible for all cash handling whilst you are on duty.
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency.

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA:

• Always love our guests.
• Passionate for the hospitality and the youth travel market.
• Be the life of the party.
• Be really, really organised.
• Keep cool when the pressure hits.
• Enjoy a super-fast pace.
• Understand this is a business, be passionate about maximising revenue.
• Be creative, innovative and digitally smart.
• You must be eligible to work in the UK to be considered for this role.

YOUR ROCK STAR EXPERIENCE:

• Experienced within a front office hospitality environment.
• Experienced working with a Property Management System.
• Flexible with regards to shifts available per week (mixture of morning and evening shifts).

OUR GLOBAL EMPLOYEE BENEFITS:

• Birthday holiday in addition to your yearly holiday allocation.
• Fertility Treatment Support Leave - up to three days' paid leave in any one year for an employee to undergo fertility treatment.
• Employee Bounty Program providing opportunities to earn compensation for new hire referrals with no cap on number of referrals made.
• Company contribution towards gym membership fees for all eligible employees.
• Ideas Award - Quarterly award to double gross basic salary for 1 month to employee with most valuable suggestion/feedback.
• 2 free nights’ accommodation across any of our Generator x Freehand properties globally.
• Reduced room rates for staff as well as friends and family members.
• International career opportunities so you can travel the world while working with us.
• Social events, celebrations calendar & various employee recognition schemes.
• Online learning tools to help you develop, learn and grow.

SO YOU THINK THIS MIGHT BE YOU? That’s cool. Send us your application in English. If you’ve got questions, get in touch! Also, check out jobs.staygenerator.com or our social media pages. We look forward to hearing from you. Join us and help us achieve our vision!