At a Glance
- Tasks: Drive customer success from pilot to contract, solving problems and prototyping solutions.
- Company: Fast-growing AI-native startup revolutionising clinical trial recruitment.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Dynamic role with travel opportunities and potential for leadership as the function grows.
- Why this job: Make a real impact in healthcare while shaping the future of a high-growth startup.
- Qualifications: 2-3 years in client-facing roles, strong problem-solving skills, and a passion for life sciences.
The predicted salary is between 90000 - 130000 £ per year.
We are supporting a fast-growing AI-native start up helping leading research sites automate patient pre-screening, scheduling, engagement and follow-up. The platform addresses one of the biggest bottlenecks in drug development. The company is already live in production across a broad network of research sites and studies, with strong recurring revenue and rapid month-on-month growth. Its mission is to replace manual, fragmented workflows with intelligent automation, making clinical trial recruitment faster, more scalable and more effective.
The culture is highly collaborative, performance-led and engineering-minded, with a strong emphasis on ownership, pace and building from scratch. It is a mission-driven environment for someone who wants to have real customer impact and help shape the next stage of growth.
What the job entails
This is a first-of-its-kind hire for the business and a pivotal role focused on pilot conversion. You will own the journey from paid pilot through to long-term contract, helping customers realise value quickly and ensuring pilots convert into scalable recurring revenue.
Roughly half of the role will be customer-facing: onboarding customers, supporting live pilots, troubleshooting issues, presenting ROI and helping close commercial conversations. The other half will be internal: prototyping solutions, improving processes, building playbooks and making the platform more standardised while still supporting customer-specific requirements. You will work closely with engineers, clinicians, researchers and operators, and you should expect regular travel to the US, plus some evening work to accommodate customer time zones.
As the function grows, there is clear scope to help shape and ultimately lead it. This is a hands-on role for someone who enjoys solving problems, creating order out of ambiguity and building the operating model for a high-growth startup.
Key requirements / What we look for
- Previous startup or founding experience strongly preferred
- 2–3 years’ relevant experience, ideally in solutions engineering, presales or similar client-facing work
- Strong technical critical thinking; able to prototype and troubleshoot quickly
- Highly organised, process-oriented and confident with customers
- Interest in life sciences, biomedical or healthcare technology
- Willing to work full-time onsite in London and travel to the US quarterly
Salary: GBP 90,000–130,000, with flexibility for exceptional candidates.
Forward Deployed Engineer employer: Generative
As a Machine Learning Researcher at our London-based AI lab, you'll be part of a dynamic and ambitious team dedicated to solving significant scientific challenges through innovative AI solutions. We foster a collaborative and inclusive work culture that values curiosity and low ego, offering flexible hybrid working arrangements and opportunities for professional growth in a supportive environment. Join us to make a tangible impact from day one, as you contribute to cutting-edge research that accelerates the discovery of commercially valuable materials.
