Service Engineer in Chesterfield

Salary: £45,000 p/a

• Additional uplift when working away
• Working weekends when traveling is double time
• Company Pension Scheme
• When traveling an upfront payment is made directly to cover meal expenses etc. (amount dependent on country of destination)

Reporting to: Operations Manager

Department: Service Department

Location: Chesterfield based, with travel (UK & Overseas)

Permanent Position

Shifts: Chesterfield Workshop (Mon-Thurs 7.00am till 14.00pm & Fri 7.00 am till 11.00am) – Traveling hours (Flexible)

Generations are excited to be recruiting a Service Engineer to join an innovative and industry-leading company with specialist expertise and experience in the design, manufacture, and installation of environmental machinery.

Purpose of Role:

To represent the Company in a positive manner, it is a proactive point of contact for customers and strive to develop and nurture client relationships. Work with customers at their premises, representing the Company, leading internal and external teams through the servicing, maintaining and repairing our products. Be a technical reference point for all products, feedback to our engineering teams and drive evolution. Help to drive a positive health and safety culture in every aspect of your role. To support the delivery of engineered and manufactured products by providing a programming, testing, fault finding and quality inspection service for full electrical control units and components in line with business requirements.

Service Responsibilities & Duties:

• You will be part of the Projects and Services Teams involved in the breakdowns and servicing of equipment and systems supplied to our global customers.
• You will be required to travel at short notice.
• The position is a mixed office/shop/site role with regular overseas travel to perform service visits at customer facilities to troubleshoot and resolve electrical, mechanical, and software issues, and/or to handle scheduled maintenance tasks.
• Servicing, maintaining and repairing of electrical and mechanical equipment aimed at improving reliability and efficiency.
• Coordinate with the customer or third-party contractor to accomplish tasks.
• Provide training and useful information to customer representatives, operators, engineers, and management.
• Prepare all documentation related to on-site activities including site visit reports, marked up as built drawings, time sheets, and commissioning documents.
• Provide technical support to customers to resolve plant breakdown or reliability issues.
• Document any issues or product improvement ideas and present this information to the team.
• Occasionally remotely supporting customers will be required out of hours, this is due to the global time zones.
• Assist with the assembly and factory acceptance testing of products at our facility in the UK.
• This role requires frequent and sometimes short notice travel to many parts of the world. It is expected that this could be up to 30-40% of your working time.
• Responsible for planning and booking your own travel to the destination required.
• When not traveling to customer site the Testing role below will be carried out in our Chesterfield workshop.
• Any reasonable work request to support the business needs.

Testing Responsibilities & Duties:

• Setting up PLCs, HMIs to the required standard.
• Testing electrical control units to ensure compliance with the required outputs.
• Fault finding in the event of non-compliance of electrical controls and performing root cause analysis investigations to understand the failure mode.
• Implementation of corrective and preventative actions to return the controls to required standard and outputs.
• Maintaining, supporting and upgrading hardware & software in line with business requirements.
• Ensuring all work is completed in line with the business safe operating procedures providing no risk to H&S.
• Complete all required electrical controls in line with production schedule, ensuring on time in full.
• All work completed to the Quality standard requirements ensuring fully compliant work including but not limited to current safety regulations and external and internal quality standards.
• Fully responsible for taking ownership for area of work, maintaining a safe as practically possible working environment ensuring good housekeeping, safe working practices and general workplace maintenance.

Environment, Health & Safety:

In addition to the role responsibilities, every employee has overall responsibility for:

• Taking reasonable care for your own Health and Safety and the Health and Safety of others who may be affected by your actions.
• Working with the Company to ensure a high standard of Environmental Health and Safety management by following the site EHS procedures.
• Ensuring compliance with all relevant quality standards/procedures in your area. This includes reporting any deviations from these standards/procedures, completing corrective actions and making recommendations to prevent similar deviations in the future.
• Maintains safe and clean working environment by enforcing procedures, rules, and regulations.
• Maintains product and company reputation by complying with applicable regulations.

Qualifications & Experience:

• Time served (Engineering discipline Electrically biased).
• Min. 2 years’ electrical installation/service experience (mechanical experience would also be an advantage).
• ECS / CSCS Card (preferred).
• Min 5 GCSE’s Grade C and above.
• Experience in Plant / Cast House / heavy manufacturing environments.
• Computer literacy with MS Office, Outlook and Adobe software.
• Competent in reading both Electrical and Mechanical drawings essential.
• Hydraulic experience (preferred).
• Comfortable and a basic understanding of computers/computerised systems.
• Basic knowledge of PLCs, HMIs, company’s electrical hardware and software.
• Ability to identify non-compliance.