Service Engineer - Global in Chesterfield

Job Specification:

• Salary: £45,000 p/a
• Additional uplift when working away
• Working weekends when traveling is double time
• Company Pension Scheme
• When traveling, an upfront payment is made directly to cover meal expenses (amount dependent on country of destination)

Reporting to: Operations Manager

Department: Service Department

Location: Chesterfield based, with travel (UK & Overseas)

Permanent Position

Shifts: Chesterfield Workshop (Mon-Thurs 7.00 am till 14.00 pm & Fri 7.00 am till 11.00 am)

Traveling hours: Flexible

Generations are excited to be recruiting a Service Engineer to join an innovative and industry-leading company with specialist expertise and experience in the design, manufacture, and installation of environmental machinery.

Purpose of Role:

• To represent the Company in a positive manner, being a proactive point of contact for customers and striving to develop and nurture client relationships.
• Work with customers at their premises, representing the Company, leading internal and external teams through the servicing, maintaining, and repairing of our products.
• Be a technical reference point for all products, providing feedback to our engineering teams and driving evolution.
• Help to drive a positive health and safety culture in every aspect of your role.
• Support the delivery of engineered and manufactured products by providing programming, testing, fault finding, and quality inspection services for full electrical control units and components in line with business requirements.

Service Responsibilities & Duties:

• Be part of the Projects and Services Teams involved in the breakdowns and servicing of equipment and systems supplied to our global customers.
• Travel at short notice.
• Mixed office/shop/site role with regular overseas travel to perform service visits at customer facilities to troubleshoot and resolve electrical, mechanical, and software issues, and/or to handle scheduled maintenance tasks.
• Servicing, maintaining, and repairing of electrical and mechanical equipment aimed at improving reliability and efficiency.
• Coordinate with the customer or third-party contractor to accomplish tasks.
• Provide training and useful information to customer representatives, operators, engineers, and management.
• Prepare all documentation related to on-site activities including site visit reports, marked up as built drawings, time sheets, and commissioning documents.
• Provide technical support to customers to resolve plant breakdown or reliability issues.
• Document any issues or product improvement ideas and present this information to the team.
• Occasionally remotely support customers out of hours due to global time zones.
• Assist with the assembly and factory acceptance testing of products at our facility in the UK.
• Responsible for planning and booking your own travel to the required destination.
• When not traveling to customer sites, the Testing role will be carried out in our Chesterfield workshop.
• Any reasonable work request to support the business needs.

Testing Responsibilities & Duties:

• Setting up PLCs, HMIs to the required standard.
• Testing electrical control units to ensure compliance with the required outputs.
• Fault finding in the event of non-compliance of electrical controls and performing root cause analysis investigations to understand the failure mode.
• Implementation of corrective and preventative actions to return the controls to required standard and outputs.
• Maintaining, supporting, and upgrading hardware & software in line with business requirements.
• Ensuring all work is completed in line with the business safe operating procedures providing no risk to H&S.
• Complete all required electrical controls in line with production schedule, ensuring on time in full.
• All work completed to the Quality standard requirements ensuring fully compliant work including but not limited to current safety regulations and external and internal quality standards.
• Fully responsible for taking ownership of area of work, maintaining a safe working environment ensuring good housekeeping, safe working practices, and general workplace maintenance.

Environment, Health & Safety:

• Every employee has overall responsibility for taking reasonable care for their own Health and Safety and the Health and Safety of others who may be affected by their actions.
• Work with the Company to ensure a high standard of Environmental Health and Safety management by following the site EHS procedures.
• Ensure compliance with all relevant quality standards/procedures in your area, including reporting any deviations from these standards/procedures, completing corrective actions, and making recommendations to prevent similar deviations in the future.
• Maintain a safe and clean working environment by enforcing procedures, rules, and regulations.
• Maintain product and company reputation by complying with applicable regulations.

Qualifications & Experience:

• Time served (Engineering discipline Electrically biased).
• Min. 2 years electrical installation/service experience (mechanical experience would also be an advantage).
• ECS / CSCS Card (preferred).
• Min 5 GCSEs Grade C and above.
• Experience in Plant / Cast House / heavy manufacturing environments.
• Computer literacy with MS Office, Outlook, and Adobe software.
• Competent in reading both Electrical and Mechanical drawings essential.
• Hydraulic experience (preferred).
• Basic knowledge of PLCs, HMIs, company’s electrical hardware and software.
• Ability to identify non-compliance.
• Comfortable with a basic understanding of computers/computerised systems.