Project and Operations Manager (Fixed-term/Remote) in London

ABOUT GENERATION: At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high-priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 150,000+ graduates and 23,000+ employers across 50 professions and 17 countries. When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 79% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1.9 billion in wages. Generation graduates typically have a secondary school background, 52% are female, 28% have dependents, and the majority identify with underrepresented communities in their country.

Position Overview: Generation is in the midst of a period of growth and innovation, with plans over the next 18 months to dramatically increase the number of people we serve, deepen our existing partnerships around the world, and expand and enhance the global tools, curriculum, and offerings that help drive our mission forward. To meet this moment, we are expanding our team with a number of exciting global and regional opportunities. We are seeking a highly organized, proactive, and detail-oriented Project & Operations Manager to join our team. This person will serve as the operational backbone of several high-impact, strategic projects, helping to translate leadership's vision into structured, actionable plans while ensuring smooth day-to-day execution across a dynamic portfolio of work. This is a critical support role for a team managing multiple stakeholders, teammates, contractors, and funders simultaneously. This is a Fixed-Term, remote role in which we plan to interview from mid-late May with a target start date in June, 2026.

Location: This role is remote, with preference given to candidates based in any of our current Generation global affiliate countries. Working hours must overlap with EST by 4 hours. Generation is an equal opportunity employer and actively encourages applications from people of all backgrounds.

Key Accountabilities & Responsibilities:

• Project Management
  • Lead project management across multiple concurrent initiatives with numerous moving parts, stakeholders, and contractors
  • Translate leadership's vision and priorities into clear action steps, timelines, and workplans
  • Monitor project progress and flag risks, blockers, or delays proactively
  • Support monitoring and evaluation efforts, tracking key milestones and outcomes
  • Facilitate ideation sessions and contribute solutions related to project and operational challenges
• Communications & Reporting
  • Create communications assets to share updates and progress with internal and external audiences
  • Develop polished decks, reports, and briefing materials for funders and stakeholders
  • Draft and maintain project documentation, including process guides, SOPs, and workflow summaries
• Operations & Coordination
  • Work closely with the Team Coordinator to manage vendor relationships, including contracts, procurement memos, and timesheet tracking
  • Coordinate schedules and meetings with team members, contractors, and external partners
  • Document processes being defined through ongoing projects and translate them into accessible, actionable steps for team members
  • Provide general operational support to reduce workload on leadership and the broader team

Required Experience And Skills:

• 3–5+ years of experience in project management, operations, or a related field
• Strong organizational and multitasking skills with excellent attention to detail
• Strong communication skills, both written and spoken; Fluency in English required
• Experience managing multiple stakeholders and contractors simultaneously
• Proficiency in creating professional presentations, reports, and written communications
• Familiarity with and enthusiasm for applying generative AI and other forms of AI, process automation and digital innovation to a variety of contexts
• Familiarity with vendor management, procurement processes, and contract coordination
• Comfortable working in a fast-paced, evolving environment with ambiguous timelines
• Strong written and verbal communication skills
• Fluency in additional languages beyond English (Spanish, French, Italian, Portuguese, Cantonese, Hindi, Tamil or Thai preferred)
• Experience with project management tools (e.g., Asana, Monday.com, Notion, or similar)

Preferred Experience:

• Fluency in additional languages beyond English (Spanish, French, Italian, Portuguese, Cantonese, Hindi, Tamil or Thai preferred)
• Experience managing projects using the Agile methodology/continuous delivery approach
• Experience working in remote environments across multiple time zones

Mindsets:

• Excited by the idea of working in a fast-moving global environment
• Proactive collaborator, willing to propose solutions and ideas to challenges based on expertise, debate their merits, and make final recommendations for curriculum design
• Innovative and bold, willing to try new things and able to build consensus around innovations
• Self-reflective and open to receiving and giving frequent feedback
• A self-starter who can thrive in a remote work environment

***Please apply with your English resume, thank you***