Inclusion Manager - 12 Month Fixed -Term Contract in City of Westminster

Remote, with occasional in‑person team offsites, meetings or learner sessions in our hubs: London, Manchester, Birmingham, Leeds, Glasgow. We are looking for an Inclusion Manager to join our Learning Team on a fixed‑term contract. This fast‑paced, high‑impact role is at the heart of Generation’s mission: ensuring that learners with additional needs and disabilities achieve the same strong outcomes. The Inclusion Manager’s north star is career readiness – measuring success by whether learners complete the bootcamp with the skills they need to secure and sustain a role in their target profession. Generation acknowledges the duty of care to safeguard, protect, and promote the welfare of staff and learners and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and best practice.

Responsibilities

• Play a key role in the admissions process by facilitating Support Needs Conversations (SNCs) and evaluating whether learners with complex needs can be appropriately supported through reasonable adjustments on our bootcamps.
• Contribute to the cohort selection process, providing guidance on learners who may require a higher level of support.
• During Programme Orientation, meet with assigned learners to explore their support needs, co‑create an individual support plan, and brief other bootcamp delivery colleagues on strategies to support the learner effectively.
• Hold high expectations for all assigned learners, ensuring learners with additional needs complete the bootcamp career‑ready – with employability skills, a job‑seeker mindset and professional behaviours needed to secure and sustain a role in their target profession.
• Support learners to set goals to build their employability and soft skills throughout the bootcamp, including professional conduct, communication and interview skills.
• Provide feedback on learners’ CVs and employability tasks, ensuring every assigned learner has a polished, job‑ready CV by the end of bootcamp.
• Ensure learners with disabilities understand their entitlement to reasonable adjustments under the Equality Act 2010, and support them to articulate this confidently in job applications and the workplace.
• Deliver whole‑class employability sessions as needed, including during inductions and the bootcamp.
• Track learner progress through data review, lesson observations, learner feedback and regular contact with Instructors and Learner Progress Managers; monitor assessment, attendance, engagement and progress and, where these fall below expectations, explore underlying barriers and set up supportive improvement plans.
• At defined points, review each learner’s progress against their support plan and update strategies where needed.
• Provide clear handover to colleagues supporting recruitment after bootcamp, summarising each learner’s support needs, progress and any reasonable adjustments they wish to disclose to prospective employers.
• Act as a key point of contact for learners with high‑threshold issues (e.g., hidden disabilities, complex mental ill‑health, learning differences, financial insecurity, risk of homelessness or domestic violence), working under the direction of the Safeguarding Lead to ensure appropriate support – including referrals, local resources and tailored support plans.
• Offer peer support to delivery staff on bootcamp in their interactions with learners who have identified inclusion factors, ensuring learners remain on track toward their career readiness goals.
• Participate in observations and coaching practice to continually improve your own practice, ensuring all assigned learners make expected progress toward career‑readiness outcomes.
• Contribute to a community of practice for the Inclusion and Learner Support teams, providing opportunities for collaboration, learning and sharing best practices.

Qualifications

• Passionate about Generation’s mission, believing that learners with additional needs can and should achieve the same strong career outcomes and committed to ongoing professional development in inclusion.
• Knowledge of the employability landscape, including what makes a strong job application and the skills and behaviours that help people secure and sustain employment.
• Strong communication and interpersonal skills, with the ability to build effective relationships with learners, instructors and colleagues across the organisation.
• Proactive, problem‑solving mindset, spotting issues early and taking initiative to find solutions.
• Knowledge of current trends in inclusion in adult education settings.
• Strong organisational and prioritisation skills, managing multiple workstreams simultaneously in a fast‑paced environment.
• Disciplined approach to record‑keeping and documentation, maintaining accurate, up‑to‑date learner records.
• Sound judgement and the ability to operate with clear professional boundaries, knowing when to refer, when to elevate or when to step back.
• Comfortable using digital tools and platforms, including Google Drive and Microsoft Teams.

Experience

• 3+ years of experience working to raise outcomes for learners with special educational needs and disabilities, including direct learner support and teaching and learning approaches.
• Experience using a coaching approach to support people to reflect on progress, set goals and build self‑advocacy skills.

Benefits

• Purpose and social impact in the heart of your work.
• Opportunity to make your mark – a significant level of autonomy to bring the Generation blueprint to life in a way that makes sense for your region.
• Opportunity to get involved with a range of activities and varied projects across the organisation.
• Flexible and remote working to accommodate everyone’s preferred working patterns and needs.
• £300 support for WFH setup to make your working‑from‑home environment comfortable and efficient.
• Professional development: up to £1,000 per year toward learning and development and up to five days of training or study leave per year.

Salary & Contract

• Salary: £30,600 – £33,097.
• Contract: full‑time, 40 hours a week (9:00 AM to 6:00 PM with a 1‑hour unpaid lunch break), with flexible start and end times.