Inclusion Manager - 12 Month Fixed -Term Contract in London

Location: Remote, with occasional in-person team offsites, meetings or learner sessions in our hubs: London, Manchester, Birmingham, Leeds, Glasgow. The candidate must be a resident and have the right to work in the UK.

Salary: £30,600 - £33,097

Contract: Full Time: 40 hours a week (9:00 AM to 6:00 PM with 1 hour unpaid lunch break), with the option to flex start and end time. We offer flexibility to employees to balance their commitments, including medical appointments, parental or caregiving responsibilities, and personal goals.

ABOUT THE ROLE

We're looking for an Inclusion Manager to join our Learning Team on a fixed-term contract. This is a fast-paced, high-impact role at the heart of what Generation does: ensuring that our learners with additional needs and disabilities achieve the same strong outcomes. The Inclusion Manager's north star is career readiness. That means your success is measured not just by how well learners navigate the bootcamp, but by whether they complete it with the skills they need to secure and sustain a role in their target profession.

Responsibilities:

• Learner Selection & Onboarding (20%)
  • Play a key role in the admissions process by facilitating Support Needs Conversations (SNCs) and evaluating whether learners with complex needs can be appropriately supported through reasonable adjustments on our bootcamps.
  • Contribute to the cohort selection process, providing guidance on learners who may require a higher level of support.
  • During Programme Orientation, meet with assigned learners to explore their support needs, co-create an individual support plan, and brief other bootcamp delivery colleagues on strategies to support the learner effectively.
• Career Readiness & Inclusion Support (75%)
  • Hold high expectations for all assigned learners, with the goal that learners with additional needs complete the bootcamp career-ready – with the employability skills, job-seeker mindset and professional behaviours needed to secure and sustain a role in their target profession.
  • Support learners to set goals to build their employability and soft skills throughout the bootcamp, including professional conduct, communication and interview skills.
  • Provide feedback on learners' CVs and employability tasks, with the goal of ensuring every assigned learner has a polished, job-ready CV that they know how to adapt by the end of bootcamp.
  • Ensure learners with disabilities understand their entitlement to reasonable adjustments under the Equality Act (2010), and support them to articulate this confidently, including in job applications and the workplace.
  • Deliver whole class employability sessions as needed, including during inductions and during the bootcamp.
  • Track learner progress through data review, lesson observations, learner feedback and regular contact with Instructors and Learner Progress Managers; monitor learners' assessment, attendance and engagement and progress, and where these fall below expectations, explore underlying barriers and put clear, supportive improvement plans in place.
  • At defined points, review each learner's progress against their support plan and update strategies where needed.
  • Provide clear handover to colleagues supporting learners with recruitment after the bootcamp, including a summary of each learner's support needs, progress and any reasonable adjustments they wish to disclose to prospective employers.
  • Act as a key point of contact for learners with high-threshold issues (e.g. hidden disabilities, complex mental ill-health, learning differences, financial insecurity, risk of homelessness, or domestic violence), working under the direction of the Safeguarding Lead to ensure learners receive appropriate support.
  • Offer peer support to delivery staff on bootcamp in their interactions with learners who have identified inclusion factors.
• Development (5%)
  • Participate in observations and coaching practice to continually improve your own practice, ensuring all assigned learners make expected progress toward career-readiness outcomes.
  • Contribute to a community of practice for the Inclusion and Learner Support teams, providing opportunities for collaboration, learning and sharing of best practices.

ABOUT YOU

• Passionate about Generation's mission, with a deep belief that learners with additional needs can and should achieve the same strong career outcomes as all other learners.
• Knowledge of the employability landscape, including what makes a strong job application, and the skills and behaviours that help people secure and sustain employment.
• Strong communication and interpersonal skills, with the ability to build effective relationships with a range of stakeholders.
• Proactive, problem-solving mindset, spots issues early and takes initiative to find solutions.
• Knowledge of current trends in inclusion in adult education settings.
• Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously in a fast-paced environment.
• Disciplined approach to record-keeping and documentation, with the ability to maintain accurate, up-to-date learner records.
• Sound judgement and the ability to operate with clear professional boundaries.
• Comfortable using digital tools and platforms, including Google Drive and Microsoft Teams.

EXPERIENCE

• 3+ years of experience working to raise outcomes for learners with special educational needs and disabilities.
• Experience using a coaching approach to support people to reflect on their progress, set their own goals and build self-advocacy skills.

BENEFITS

• Purpose and social impact in the heart of your work.
• Opportunity to make your mark – you'll have a lot of autonomy to bring the Generation blueprint to life.
• Opportunity to get involved with a range of activities and varied projects.
• We offer flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs.
• WFH set up offer of support of £300 to help you make your working-from-home set-up comfortable and efficient.
• Professional Development is a priority for Generation and employees can access up to £1,000 towards learning & development per year.

A fair chance: Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you.

We believe that the more diverse we are the better we become. More than just encouraging your application, we are committed to conscious inclusion that cultivates an ethos of belonging, connection and shared purpose.