Inclusion Manager - 12 Month Fixed -Term Contract

Location: Remote, with occasional in-person team offsites, meetings or learner sessions in our hubs: London, Manchester, Birmingham, Leeds, Glasgow. The candidate must be a resident and have the right to work in the UK.

Salary: £30,600 - £33,097

Contract: Full Time: 40 hours a week (9:00 AM to 6:00 PM with 1 hour unpaid lunch break), with the option to flex start and end time. We offer flexibility to employees to balance their commitments, including medical appointments, parental or caregiving responsibilities, and personal goals.

ABOUT THE ROLE

We're looking for an Inclusion Manager to join our Learning Team on a fixed-term contract. This is a fast-paced, high-impact role at the heart of what Generation does: ensuring that our learners with additional needs and disabilities achieve the same strong outcomes. The Inclusion Manager's north star is career readiness. That means your success is measured not just by how well learners navigate the bootcamp, but by whether they complete it with the skills they need to secure and sustain a role in their target profession.

Learner Support plays a key role in ensuring learners develop the employability skills, soft and transversal skills, and professional behaviours that make them truly job‑ready and the Inclusion Manager is responsible for ensuring learners with additional needs achieve those outcomes in line with other learners, without exception. You will be passionate about our mission, bring a strong toolkit of inclusion strategies, and have the composure and judgement to support learners through complex situations.

At Generation, the Inclusion team works closely alongside the Learner Progress team, together referred to as Learner Support. Along with Instructors, these are the people who spend the most time with learners day to day during the bootcamp. Inclusion Managers and Learner Progress Managers play complementary roles: both provide pastoral support and build learners' employability skills, with Inclusion Managers bringing specialist expertise in supporting learners with special and additional needs.

These delivery teams sit within the wider Learning Function, alongside curriculum, operations and data colleagues, all working toward the same goal: ensuring every learner completes the bootcamp career‑ready, with the mindset and skills to apply for jobs and move into sustained employment.

ABOUT GENERATION

Generation is a charity with the vision of a meaningful career for every person. Our aim is to support people facing significant and multiple barriers to employment into life‑changing careers they otherwise could not access. We achieve this with a unique methodology of profession‑specific skills bootcamp training, focussed on in‑demand careers (specifically in the tech, healthcare and green sectors), with extensive, ongoing pastoral support and matchmaking to employer partners.

Generation launched globally in 2015, and has grown quickly to become the world’s largest demand‑led employment initiative. We have placed >100,000 people into roles, working with over 4,000 employer partners to date across 16 countries and 26 professions. Since launching in the UK in 2019 we have now trained more than 3500 people. Our work focuses on supporting those from diverse groups facing barriers to desirable employment. For these learners, we have achieved an industry leading c. 70% job placement rate with learners now placed at >800 employers. We have secured transformative corporate funding from Microsoft, the JP Morgan Charitable Foundation, the Macquarie Group Foundation, Barclays, Blackrock, and many more. We are also the leading charity delivering under contracts from the Department for Education’s Skills Bootcamp strand. This has driven our scale to new programmes, regions and beneficiary groups. By joining Generation UK&I, you will become part of an organisation committed to social impact and determined to play its part in changing the system in this context. The work is fast‑paced, exciting, and innovative.

RESPONSIBILITIES

• Learner Selection & Onboarding (20%)
  • Play a key role in the admissions process by facilitating Support Needs Conversations (SNCs) and evaluating whether learners with complex needs can be appropriately supported through reasonable adjustments on our bootcamps.
  • Contribute to the cohort selection process, providing guidance on learners who may require a higher level of support.
  • During Programme Orientation, meet with assigned learners to explore their support needs, co‑create an individual support plan, and brief other bootcamp delivery colleagues on strategies to support the learner effectively.
• Career Readiness & Inclusion Support (75%)
  • Hold high expectations for all assigned learners, with the goal that learners with additional needs complete the bootcamp career‑ready – with the employability skills, job‑seeker mindset and professional behaviours needed to secure and sustain a role in their target profession.
  • Support learners to set goals to build their employability and soft skills throughout the bootcamp, including professional conduct, communication and interview skills.
  • Provide feedback on learners' CVs and employability tasks, with the goal of ensuring every assigned learner has a polished, job‑ready CV that they know how to adapt by the end of bootcamp.
  • Ensure learners with disabilities understand their entitlement to reasonable adjustments under the Equality Act (2010), and support them to articulate this confidently, including in job applications and the workplace.
  • Deliver whole class employability sessions as needed, including during inductions and during the bootcamp.
  • Track learner progress through data review, lesson observations, learner feedback and regular contact with Instructors and Learner Progress Managers; monitor learners' assessment, attendance and engagement and progress, and where these fall below expectations, explore underlying barriers and put clear, supportive improvement plans in place.
  • At defined points, review each learner's progress against their support plan and update strategies where needed.
  • Provide clear handover to colleagues supporting learners with recruitment after the bootcamp, including a summary of each learner's support needs, progress and any reasonable adjustments they wish to disclose to prospective employers.
  • Act as a key point of contact for learners with high‑threshold issues (e.g. hidden disabilities, complex mental ill‑health, learning differences, financial insecurity, risk of homelessness, or domestic violence), working under the direction of the Safeguarding Lead to ensure learners receive appropriate support – which may include referrals to external services, connection to local resources, and the creation of tailored support plans.
  • Offer peer support to delivery staff on bootcamp in their interactions with learners who have identified inclusion factors, helping to ensure those learners get the most out of the programme and remain on track toward their career readiness goals.
• Development (5%)
  • Participate in observations and coaching practice to continually improve your own practice, ensuring all assigned learners make expected progress toward career‑readiness outcomes.
  • Contribute to a community of practice for the Inclusion and Learner Support teams, providing opportunities for collaboration, learning and sharing of best practices.

ABOUT YOU

• Passionate about Generation's mission, with a deep belief that learners with additional needs can and should achieve the same strong career outcomes as all other learners and a commitment to ongoing professional development in inclusion to support this.
• Knowledge of the employability landscape, including what makes a strong job application, and the skills and behaviours that help people secure and sustain employment.
• Strong communication and interpersonal skills, with the ability to build effective relationships with a range of stakeholders, including learners, instructors, and colleagues across Generation teams.
• Proactive, problem‑solving mindset, spots issues early and takes initiative to find solutions.
• Knowledge of current trends in inclusion in adult education settings.
• Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously in a fast‑paced environment.
• Disciplined approach to record‑keeping and documentation, with the ability to maintain accurate, up‑to‑date learner records.
• Sound judgement and the ability to operate with clear professional boundaries, knowing when to elevate, when to refer, and when to step back.
• Comfortable using digital tools and platforms, including Google Drive and Microsoft Teams.

EXPERIENCE

• 3+ years of experience working to raise outcomes for learners with special educational needs and disabilities, including both direct learner support and teaching and learning approaches.
• Experience using a coaching approach to support people to reflect on their progress, set their own goals and build self‑advocacy skills.

BENEFITS

• Purpose and social impact in the heart of your work.
• Opportunity to make your mark – you'll have a lot of autonomy to bring the Generation blueprint to life in a way that makes sense for your region.
• Opportunity to get involved with a range of activities and varied projects – we're a small team, so there are lots of opportunities to get involved in projects across the whole organisation.
• We offer flexible and remote working to accommodate everyone's preferred working pattern/preferences and unique needs.
• WFH set up offer of support of £300 to help you make your working‑from‑home set‑up comfortable and efficient.
• Professional Development is a priority for Generation and employees and you can access up to £1,000 towards your learning & development per year. This support is accompanied by up to 5 days of training days/ study leave per year to enable your development activities.

A fair chance

Every role at Generation is open to applications from all sections of society. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio‑economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other aspect that makes you, well, you. We believe that the more diverse we are the better we become. More than just encouraging your application, we are committed to conscious inclusion that cultivates an ethos of belonging, connection and shared purpose. We go further together. It is this philosophy that drives us towards our mission. We open our doors to those who share this mindset.