At a Glance
- Tasks: Provide top-notch service to clients in insurance products and support Brokers with queries.
- Company: Dynamic insurance company with a focus on customer satisfaction.
- Benefits: Hybrid working model, competitive salary, and opportunities for career development.
- Other info: Engage in self-development and contribute to a collaborative team environment.
- Why this job: Join a team where your communication skills can shine and make a real difference.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or customer service is a plus.
The predicted salary is between 22000 - 26000 € per year.
To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. This can be to either direct customers or Brokers.
Key Tasks & Responsibilities
- As the first point of contact for the company, build a rapport with the customer / Broker to create a lasting impression whilst considering their needs.
- Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business.
- Support Brokers by responding efficiently and professionally to email or webchat queries.
- Adhere to procedures in place, meet department KPI’s and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
- Help and assist with offline activity (i.e.) coaching new team members, actioning workbasket items or reports.
- Work with your manager to identify and act upon development needs and proactively engage in career planning.
- Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
- Identify risk within your department if it arises and escalate accordingly.
- Promote cross selling and up sell ancillary products and promote incentives.
- Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.
- Deal with all customer / Broker queries, take ownership of calls for first call resolution.
- Deal with any anomalies on policies that you come across even if they are not related to the current query.
- Escalate any issues or concerns which customers / Brokers may raise, putting forward suggestions and providing feedback.
- Promote the RedClick ethos for excellent customer service.
- Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures.
- Actively participate in team meetings escalating any issues or concerns, putting forward suggestions and providing feedback.
- Treat all customers fairly and comply with the data protection policy and all applicable company policies.
- Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy.
- Ad hoc tasks and projects as required.
Qualifications
- 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience
- Previous experience in sales, service, insurance or contact centre or similar environment.
- Negotiation experience with a proven ability to persuade.
- Minimum Competency Qualified (desirable).
Competencies
- Excellent written and oral communication skills.
- Self-motivated, persuasive and self-confident.
- Excellent telephone skills – ability to build rapport with a customer over the phone.
- Excellent listening skills.
- Excellent computer and system skills.
- Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Please note that this role falls within the scope of the Insurance Distribution Directive & Regulation (IDD/IDR). For more information and full details, please contact the HR/People & Organisation team.
CALL CENTRE AGENT in Enniskillen employer: GeneraliEspaña
As a Call Centre Agent in Enniskillen, you will join a dynamic team dedicated to delivering exceptional service in the insurance sector. Our hybrid working model promotes a healthy work-life balance, while our commitment to employee development ensures you have ample opportunities for growth and career progression. With a supportive work culture that values collaboration and innovation, you'll find a rewarding environment where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land CALL CENTRE AGENT in Enniskillen
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since you'll be a Call Centre Agent, make sure you're comfortable chatting on the phone. Try role-playing with a friend to nail down your communication style and build rapport.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a tough situation into a win. This will help you stand out as someone who can handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CALL CENTRE AGENT in Enniskillen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Centre Agent role. Highlight your experience in customer service, sales, or insurance, and show us how you can build rapport with clients and brokers.
Show Off Your Communication Skills:Since this role requires excellent written and oral communication, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back!
Highlight Relevant Experience:If you've got previous experience in a contact centre or similar environment, make it shine! Tell us about your achievements and how you’ve handled customer queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GeneraliEspaña
✨Know Your Stuff
Before the interview, make sure you understand the insurance products you'll be dealing with. Brush up on Private Motor, Household, and Commercial Vehicle insurance. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your excellent listening skills. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This will not only showcase your communication skills but also your ability to build rapport, which is crucial for a Call Centre Agent.
✨Showcase Your Customer Service Skills
Be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond for a customer. This will highlight your suitability for the role and your commitment to the RedClick ethos.
✨Ask Smart Questions
Prepare a few insightful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm and helps you determine if the company is the right fit for you.
