At a Glance
- Tasks: Provide top-notch service to customers and support brokers with queries.
- Company: Join a global organisation with a focus on work-life balance.
- Benefits: Enjoy performance bonuses, health perks, and hybrid working options.
- Other info: Collaborative team culture with opportunities for personal development.
- Why this job: Kickstart your career in a supportive environment while helping customers thrive.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or customer service preferred.
The predicted salary is between 25000 - 30000 € per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business. Support Brokers by responding efficiently and professionally to email or webchat queries. Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service. Help and assist with offline activity (i.e.) Identify risk within your department if it arises and escalate accordingly. Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides. Deal with any anomalies on policies that you come across even if they are not related to the current query. Promote the RedClick ethos for excellent customer service. Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures. Treat all customers fairly and comply with the data protection policy and all applicable company policies. Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy. Ad hoc tasks and projects as required.
Qualifications: 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience:
- Previous experience in sales, service, insurance or contact centre or similar environment.
- Excellent telephone skills ability to build rapport with a customer over the phone.
- Excellent computer and system skills.
- Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Contact Centre Representative - Hybrid in Enniskillen employer: Generali Seguros Y Reaseguros S.A.
Join a dynamic global organisation as a Contact Centre Representative in Enniskillen, where you will be part of a dedicated team committed to delivering exceptional customer service. With a strong emphasis on work-life balance, competitive rewards, and opportunities for personal development, this role offers a fulfilling career path in a supportive environment that values individual contributions and teamwork.
Contact Detail:
Generali Seguros Y Reaseguros S.A. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Representative - Hybrid in Enniskillen
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your cover letter or during interviews.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more confident when you're on the line with customers.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a negative situation into a positive one. This will impress the hiring team and show them you can handle challenges.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Contact Centre Representative - Hybrid in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contact Centre Representative role. Highlight any relevant experience in customer service, sales, or insurance, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch customer service and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Skills:In your application, be sure to mention your ability to multi-task and stay organised. We love candidates who can juggle multiple tasks while maintaining attention to detail, so let us know how you do this!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Generali Seguros Y Reaseguros S.A.
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their insurance products and the RedClick ethos. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Contact Centre Representative, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build rapport over the phone and how you handle challenging situations.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and summarise what the interviewer has said to show you’re fully engaged.
✨Be Ready to Discuss KPIs
Since the role involves meeting department KPIs, be prepared to discuss how you’ve met or exceeded targets in previous roles. Use specific metrics or examples to illustrate your success and how you can bring that same drive to this position.
