At a Glance
- Tasks: Provide top-notch service to clients in insurance products and support brokers with queries.
- Company: Join a global organisation with a focus on individual care and work-life balance.
- Benefits: Enjoy performance bonuses, employee discounts, health benefits, and hybrid working options.
- Other info: Collaborative team culture with opportunities for personal development and growth.
- Why this job: Kickstart your career in a supportive environment while helping customers enjoy their lives.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business. Support Brokers by responding efficiently and professionally to email or webchat queries. Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
Help and assist with offline activity. Identify risk within your department if it arises and escalate accordingly. Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides. Deal with any anomalies on policies that you come across even if they are not related to the current query. Promote the RedClick ethos for excellent customer service. Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures. Treat all customers fairly and comply with the data protection policy and all applicable company policies. Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy. Ad hoc tasks and projects as required.
Qualifications: 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience: Previous experience in sales, service, insurance or contact centre or similar environment. Excellent telephone skills ability to build rapport with a customer over the phone. Excellent computer and system skills. Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Contact Centre Agent (pensions) in Enniskillen employer: Generali Seguros Y Reaseguros S.A.
Join a dynamic global organisation as a Contact Centre Agent in Enniskillen, where you will be part of a dedicated team committed to delivering exceptional customer service. With a strong emphasis on work-life balance, competitive rewards, and opportunities for personal development, this role offers a fulfilling career path in a supportive environment that values individual contributions and teamwork. Enjoy the benefits of hybrid working, performance bonuses, and a comprehensive health and wellbeing package while making a meaningful impact on the lives of over 250,000 customers.
Contact Detail:
Generali Seguros Y Reaseguros S.A. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent (pensions) in Enniskillen
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about building rapport over the phone, try role-playing with a friend or family member. The more comfortable you are, the better you'll connect with potential customers.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve handled tricky situations or provided excellent customer service. This will demonstrate your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Agent (pensions) in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contact Centre Agent role. Highlight any relevant experience in customer service, sales, or insurance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your ability to convey information clearly and effectively. We love candidates who can express themselves well!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Generali Seguros Y Reaseguros S.A.
✨Know Your Stuff
Before the interview, make sure you understand the company’s ethos and the specifics of the role. Familiarise yourself with their insurance products and how they serve their customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to build rapport and handle queries effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to the contact centre environment. Questions might include how you handle difficult customers or how you prioritise tasks. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute to the team.
