At a Glance
- Tasks: Provide top-notch customer service and support to clients in insurance products.
- Company: Join a global organisation with a vibrant team of over 400 professionals.
- Benefits: Enjoy performance bonuses, health perks, and a flexible hybrid working model.
- Other info: Collaborative environment with opportunities for personal growth and development.
- Why this job: Kickstart your career while helping customers enjoy their lives more.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or customer service is a plus.
The predicted salary is between 24000 - 30000 € per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business. Support Brokers by responding efficiently and professionally to email or webchat queries. Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service. Help and assist with offline activity (i.e.) Identify risk within your department if it arises and escalate accordingly. Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides. Deal with any anomalies on policies that you come across even if they are not related to the current query. Promote the RedClick ethos for excellent customer service. Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures. Treat all customers fairly and comply with the data protection policy and all applicable company policies. Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy. Ad hoc tasks and projects as required.
Qualifications: 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience: Previous experience in sales, service, insurance or contact centre or similar environment. Excellent telephone skills ability to build rapport with a customer over the phone. Excellent computer and system skills. Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Contact Centre Agent (Customer Services) - Hybrid in Enniskillen employer: Generali Seguros Y Reaseguros S.A.
Join a dynamic global organisation as a Contact Centre Agent in Enniskillen, where you will be part of a dedicated team committed to delivering exceptional customer service. With a strong emphasis on work-life balance, competitive rewards, and opportunities for personal development, this role offers a fulfilling career path in a supportive environment that values individual contributions and teamwork.
Contact Detail:
Generali Seguros Y Reaseguros S.A. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent (Customer Services) - Hybrid in Enniskillen
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your interview.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend. This will help you build rapport and sound confident when you chat with potential employers.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks successfully. This will show that you're organised and can handle the fast-paced environment of a contact centre.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, applying through our website gives you a better chance!
We think you need these skills to ace Contact Centre Agent (Customer Services) - Hybrid in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer service or contact centres, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, and make sure to mention your understanding of the insurance industry.
Showcase Your Skills:In your application, emphasise your ability to multitask and stay organised. We love candidates who can juggle various tasks while maintaining attention to detail, so give examples of how you've done this in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Generali Seguros Y Reaseguros S.A.
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their insurance products and the RedClick ethos. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for a customer. Think of specific situations where you resolved issues or built rapport over the phone.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. You might be asked how you would handle difficult customers or how you prioritise tasks. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
