At a Glance
- Tasks: Provide top-notch service to customers and support brokers with queries.
- Company: Join a global organisation with a vibrant team of over 400 professionals.
- Benefits: Enjoy performance bonuses, health perks, and a hybrid working model.
- Other info: Collaborative team culture with opportunities for personal development.
- Why this job: Kickstart your career in a supportive environment that values work-life balance.
- Qualifications: 5 GCSEs including English and Maths; sales or customer service experience preferred.
The predicted salary is between 25000 - 30000 € per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business. Support Brokers by responding efficiently and professionally to email or webchat queries. Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service. Help and assist with offline activity (i.e.) Identify risk within your department if it arises and escalate accordingly. Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides. Deal with any anomalies on policies that you come across even if they are not related to the current query. Promote the RedClick ethos for excellent customer service. Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures. Treat all customers fairly and comply with the data protection policy and all applicable company policies. Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy. Ad hoc tasks and projects as required.
Qualifications: 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience: Previous experience in sales, service, insurance or contact centre or similar environment. Excellent telephone skills ability to build rapport with a customer over the phone. Excellent computer and system skills. Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Call Centre Operator - Sales in Enniskillen employer: Generali Seguros Y Reaseguros S.A.
Join a dynamic global organisation as a Call Centre Operator in Enniskillen, where you will be part of a dedicated team committed to delivering exceptional customer service. With a strong focus on work-life balance, competitive benefits including performance bonuses and health & wellbeing support, and ample opportunities for personal and professional growth, this role offers a rewarding career path in a collaborative and supportive environment. Embrace the chance to make a meaningful impact while enjoying the flexibility of a hybrid working model.
Contact Detail:
Generali Seguros Y Reaseguros S.A. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operator - Sales in Enniskillen
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about the company in your interview.
✨Tip Number 2
Practice your phone skills! Since this role is all about connecting with customers over the phone, do some mock calls with friends or family. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your sales experience! Think of examples where you’ve successfully helped customers or closed deals. We want to see how you can bring that energy to our team!
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows you’re genuinely interested in the role and helps you figure out if it’s the right fit for you. Plus, we love a curious mind!
We think you need these skills to ace Call Centre Operator - Sales in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Centre Operator role. Highlight any relevant experience in sales or customer service, and don’t forget to mention your excellent communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our mission of providing top-notch customer service. Keep it friendly and professional – we love a personal touch!
Showcase Your Attention to Detail:In a role where accuracy is key, make sure to demonstrate your attention to detail in your application. Whether it's through your CV formatting or the way you answer questions, we appreciate candidates who take the time to get it right.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Generali Seguros Y Reaseguros S.A.
✨Know Your Stuff
Make sure you understand the insurance products you'll be dealing with, like Private Motor and Household insurance. Brush up on the basics of underwriting and the company's ethos. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Call Centre Operator, you'll need to build rapport with customers over the phone. Practice your communication skills and think of examples where you've provided excellent customer service or resolved issues effectively. This will demonstrate your ability to connect with clients and handle queries professionally.
✨Be Ready to Multi-task
In this role, you'll likely juggle multiple tasks at once. Prepare for situational questions that test your ability to prioritise and manage time effectively. Think of times when you've successfully handled several responsibilities simultaneously and be ready to share those experiences.
✨Embrace Team Spirit
Collaboration is key in this position. Be prepared to discuss how you've worked as part of a team in the past and how you can contribute to enhancing the service provided. Highlight any suggestions you've made in previous roles that improved team performance or customer satisfaction.
