At a Glance
- Tasks: Provide top-notch service to customers and brokers in a dynamic call centre environment.
- Company: Join a global organisation with a supportive and competitive culture.
- Benefits: Enjoy performance bonuses, health perks, hybrid work, and employee discounts.
- Other info: Great opportunities for personal development and career growth in a vibrant team.
- Why this job: Kickstart your career while helping customers do what they love most.
- Qualifications: 5 GCSEs including English and Maths; previous experience in sales or customer service is a plus.
The predicted salary is between 22000 - 26000 € per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. This can be to either direct customers or Brokers.
Key Tasks & Responsibilities:
- As the first point of contact for the company, build a rapport with the customer / Broker to create a lasting impression whilst considering their needs.
- Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business.
- Support Brokers by responding efficiently and professionally to email or webchat queries.
- Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
- Help and assist with offline activity (i.e.) coaching new team members, actioning workbasket items or reports.
- Work with your manager to identify and act upon development needs and proactively engage in career planning.
- Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
- Identify risk within your department if it arises and escalate accordingly.
- Promote cross selling and up sell ancillary products and promote incentives.
- Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.
- Deal with all customer / Broker queries, take ownership of calls for first call resolution.
- Deal with any anomalies on policies that you come across even if they are not related to the current query.
- Escalate any issues or concerns which customers / Brokers may raise, putting forward suggestions and providing feedback.
- Promote the RedClick ethos for excellent customer service.
- Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures.
- Actively participate in team meetings escalating any issues or concerns, putting forward suggestions and providing feedback.
- Treat all customers fairly and comply with the data protection policy and all applicable company policies.
- Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy.
- Ad hoc tasks and projects as required.
Qualifications: 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience: Previous experience in sales, service, insurance or contact centre or similar environment. Negotiation experience with a proven ability to persuade. Minimum Competency Qualified (desirable).
Competencies: Excellent written and oral communication skills. Self-motivated, persuasive and self-confident. Excellent telephone skills ability to build rapport with a customer over the phone. Excellent listening skills. Excellent computer and system skills. Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Please note that this role falls within the scope of the Insurance Distribution Directive & Regulation (IDD/IDR). For more information and full details, please contact the HR/People & Organisation team. RedClick is an Equal Opportunity Employer.
Skills: Sales Support, Excellent customer service, Communication (Verbal And Written), Multi-tasking, Negotiation.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Call Centre Agent JBLE1_NI in Enniskillen employer: Generali Seguros Y Reaseguros S.A.
Join RedClick, a global leader in customer service, where you will be part of a dynamic team dedicated to providing exceptional support to over 250,000 customers. With a strong emphasis on work-life balance, employee development, and a positive work culture, we offer competitive benefits including performance bonuses, health and wellbeing initiatives, and hybrid working options in Enniskillen. This is not just a job; it's the beginning of a rewarding career in a supportive environment that values individual contributions and fosters growth.
Contact Detail:
Generali Seguros Y Reaseguros S.A. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent JBLE1_NI in Enniskillen
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on building rapport and handling queries smoothly – it’ll make you feel more confident during the real deal.
✨Tip Number 3
Be proactive in your follow-ups! After any interview or conversation, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Call Centre Agent JBLE1_NI in Enniskillen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Call Centre Agent role. Highlight your experience in customer service, sales, or insurance, and show us how you can build rapport with customers and brokers.
Show Off Your Communication Skills:Since excellent written and oral communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Highlight Relevant Experience:If you've got previous experience in a contact centre or similar environment, make it front and centre in your application. Share specific examples of how you've handled customer queries or improved processes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Generali Seguros Y Reaseguros S.A.
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values. Familiarise yourself with their insurance products and services, especially in Private Motor, Household, and Commercial Vehicle insurance. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about scenarios where you've successfully built rapport with customers or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making them clear and impactful.
✨Showcase Your Skills
Highlight your excellent communication and negotiation skills during the interview. Be ready to discuss how you've used these skills in previous roles, especially in a contact centre or sales environment. Don’t forget to mention your ability to multi-task and stay organised under pressure!
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the team dynamics, opportunities for career development, or how the company measures success in customer service. It shows that you’re engaged and thinking about how you can contribute to the team.
