At a Glance
- Tasks: Provide top-notch customer service and support to clients in insurance products.
- Company: Join a global organisation with a vibrant team of over 400 professionals.
- Benefits: Enjoy performance bonuses, health perks, and a hybrid working model.
- Other info: Flexible work environment with opportunities for personal development and growth.
- Why this job: Kickstart your career while helping customers enjoy their lives more.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or customer service is a plus.
The predicted salary is between 25000 - 30000 € per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business. Support Brokers by responding efficiently and professionally to email or webchat queries. Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service. Help and assist with offline activity (i.e.) Identify risk within your department if it arises and escalate accordingly. Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides. Deal with any anomalies on policies that you come across even if they are not related to the current query. Promote the RedClick ethos for excellent customer service. Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures. Treat all customers fairly and comply with the data protection policy and all applicable company policies. Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy. Ad hoc tasks and projects as required.
Qualifications: 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience:
- Previous experience in sales, service, insurance or contact centre or similar environment.
- Excellent telephone skills ability to build rapport with a customer over the phone.
- Excellent computer and system skills.
- Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Call Centre Agent - Customer Service in Enniskillen employer: Generali Seguros Y Reaseguros S.A.
Join a dynamic global organisation as a Call Centre Agent in Enniskillen, where you will be part of a dedicated team focused on delivering exceptional customer service to over 250,000 clients. With a strong emphasis on work-life balance, competitive benefits including performance bonuses and health & wellbeing support, and opportunities for personal development, this role offers a fulfilling career path in a collaborative and supportive environment.
Contact Detail:
Generali Seguros Y Reaseguros S.A. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent - Customer Service in Enniskillen
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on building rapport and handling queries smoothly.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve dealt with tricky situations or provided excellent service. This will impress them during interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter and ready to make a difference!
We think you need these skills to ace Call Centre Agent - Customer Service in Enniskillen
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous roles in customer service or sales, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Showcase Your Attention to Detail:In a role where accuracy is key, make sure to demonstrate your attention to detail in your application. Double-check for typos and ensure all information is correct – it shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this amazing opportunity with StudySmarter!
How to prepare for a job interview at Generali Seguros Y Reaseguros S.A.
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their insurance products and the specific role of a Call Centre Agent. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about scenarios where you've demonstrated excellent customer service or resolved conflicts. Practising your responses will help you articulate your experiences clearly during the interview.
✨Show Off Your Skills
Highlight your telephone skills and ability to build rapport with customers. Be ready to discuss how you handle difficult situations or multi-task effectively. Use specific examples from your past experience to illustrate your points and demonstrate your suitability for the role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions shows your enthusiasm and helps you determine if the company is the right fit for you.
