At a Glance
- Tasks: Provide top-notch customer service and support to clients and brokers in a dynamic call centre.
- Company: Join a global organisation with a supportive and competitive culture.
- Benefits: Enjoy performance bonuses, health benefits, hybrid working, and employee discounts.
- Other info: Great opportunities for personal development and career growth.
- Why this job: Kickstart your career while helping customers enjoy their lives more.
- Qualifications: 5 GCSEs including English and Maths; experience in sales or customer service is a plus.
The predicted salary is between 30000 - 42000 £ per year.
This is an amazing opportunity to join a global organisation and a team of more than 400 professionals across our offices in Ireland taking care of over 250,000 customers helping them spend more time doing the things they love. We deliver this by placing individual care at the centre of what we do, with immediacy and efficiency. We offer the opportunity to work in a positive, supportive, and competitive environment. This could be the start of a promising and rewarding career for a company who promotes a positive work-life balance and provides excellent rewards and benefits.
Job mission: To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products. This can be to either direct customers or Brokers.
Key Tasks & Responsibilities:
- As the first point of contact for the company, build a rapport with the customer / Broker to create a lasting impression whilst considering their needs.
- Ensure they are fully informed on all policy benefits and proactively take steps to ensure we retain their business and to secure new business.
- Support Brokers by responding efficiently and professionally to email or webchat queries.
- Adhere to procedures in place, meet department KPIs and follow all script questions with accurate data entry whilst maintaining good attention to detail and excellent customer service.
- Help and assist with offline activity (i.e.) coaching new team members, actioning workbasket items or reports.
- Work with your manager to identify and act upon development needs and proactively engage in career planning.
- Identify opportunities to improve work processes and outcomes, and actively participate in improvement initiatives.
- Identify risk within your department if it arises and escalate accordingly.
- Promote cross selling and up sell ancillary products and promote incentives.
- Work collaboratively as part of a team and input suggestions on how to enhance the service the company provides.
- Deal with all customer / Broker queries, take ownership of calls for first call resolution.
- Deal with any anomalies on policies that you come across even if they are not related to the current query.
- Escalate any issues or concerns which customers / Brokers may raise, putting forward suggestions and providing feedback.
- Promote the RedClick ethos for excellent customer service.
- Participate in self-development training and in house training when required and to have a strong understanding of underwriting guides, processes and procedures.
- Actively participate in team meetings escalating any issues or concerns, putting forward suggestions and providing feedback.
- Treat all customers fairly and comply with the data protection policy and all applicable company policies.
- Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy.
- Ad hoc tasks and projects as required.
Qualifications:
- 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths.
Knowledge & Experience:
- Previous experience in sales, service, insurance or contact centre or similar environment.
- Negotiation experience with a proven ability to persuade.
- Minimum Competency Qualified (desirable).
Competencies:
- Excellent written and oral communication skills.
- Self-motivated, persuasive and self-confident.
- Excellent telephone skills ability to build rapport with a customer over the phone.
- Excellent listening skills.
- Excellent computer and system skills.
- Be flexible, highly organised, able to prioritise, multi-task and process information with high levels of accuracy.
Please note that this role falls within the scope of the Insurance Distribution Directive & Regulation (IDD/IDR). For more information and full details, please contact the HR/People & Organisation team. RedClick is an Equal Opportunity Employer.
Skills: Sales Support, Excellent customer service, Communication (Verbal And Written), Multi-tasking, Negotiation.
Benefits: Performance Bonus, pension, employee discount, health & wellbeing, life insurance, on site parking, hybrid.
Customer Service - Call Centre/Broker Agent TLNT1_NI employer: Generali Seguros Y Reaseguros S.A.
Join a dynamic global organisation that prioritises individual care and customer satisfaction, all while fostering a positive and supportive work environment in Enniskillen. With a strong emphasis on work-life balance, excellent rewards, and opportunities for personal and professional growth, this role as a Customer Service Agent offers a promising career path where your contributions are valued and recognised. Experience the unique advantage of hybrid working, allowing you to blend home and office life seamlessly.
Contact Details:
Generali Seguros Y Reaseguros S.A. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Call Centre/Broker Agent TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their goals.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction, try role-playing with a friend or family member. Focus on building rapport and handling queries smoothly – it’ll make you feel more confident during the real deal.
✨Tip Number 3
Be proactive in your follow-ups! After any interview or conversation, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to showcase your teamwork skills! This role thrives on collaboration, so be ready to share examples of how you’ve worked well in teams before. Highlighting your ability to contribute positively will definitely catch their attention.
We think you need these skills to ace Customer Service - Call Centre/Broker Agent TLNT1_NI
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service role. Highlight your experience in sales, service, or contact centres, and show us how you can build rapport with customers and brokers.
Show Off Your Communication Skills:Since excellent written and oral communication is key for this role, use clear and concise language in your application. We want to see how well you can express yourself and engage with potential customers.
Demonstrate Your Problem-Solving Abilities:In your application, share examples of how you've dealt with customer queries or resolved issues in the past. This will show us that you can take ownership and provide first-call resolutions, which is super important for this position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity to join our team!
How to prepare for a job interview at Generali Seguros Y Reaseguros S.A.
✨Know Your Stuff
Before the interview, make sure you understand the company and its services inside out. Familiarise yourself with their insurance products and how they cater to both customers and brokers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role is all about customer interaction, practice your verbal and written communication skills. Be ready to demonstrate how you can build rapport over the phone and handle queries effectively. Think of examples from your past experiences where you’ve excelled in customer service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through common issues that might arise in a call centre environment and how you would resolve them. This shows your problem-solving skills and ability to think on your feet.
✨Emphasise Teamwork and Initiative
This role requires collaboration and a proactive approach. Be ready to discuss times when you've worked as part of a team or taken the initiative to improve processes. Highlighting these experiences will demonstrate that you’re a good fit for their supportive and competitive environment.
