At a Glance
- Tasks: Be the friendly voice for customer enquiries and support our sales team.
- Company: Join a family-owned wine and spirits merchant with a great reputation.
- Benefits: Enjoy competitive pay, staff discounts, and structured training opportunities.
- Other info: This is an entry-level, full-time role perfect for those eager to learn.
- Why this job: Gain hands-on experience in a supportive environment with clear career progression.
- Qualifications: Previous customer service experience and a passion for outstanding care are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
General Wine & Liquor Company is a family-owned wine and spirits merchant based in Liphook, Hampshire. We are looking for a Customer Support Executive to join our Head Office team. This central role is the first point of contact for customer enquiries and supports the sales team to deliver an excellent customer experience from order to delivery.
Key Responsibilities
- Act as the first line of support for customer enquiries via phone and email.
- Support the trade sales team with order processing, stock checks, and proactive customer communication.
- Ensure all customers receive exceptional service with a friendly and professional approach.
- Proactively and efficiently handle and resolve customer issues.
About you
You have previous experience in a customer service or sales support role, ideally within retail, hospitality, or FMCG. You have a genuine passion for delivering outstanding customer care. You are highly organised, capable of managing multiple priorities. A "can-do" attitude and excellent communication skills are a must.
Why join us
We invest in our people with structured training to develop knowledge of wines and spirits and gain hands-on experience in sales and account management. We offer clear pathways to progress into roles in Sales, Account Management, or Trade Operations. We are a friendly, supportive, family-run business with a strong industry reputation. We offer a competitive salary and staff discount on our range of wines and spirits.
If you are a proactive, customer-focused individual with a passion for great service, we would love to hear from you.
How to apply
Apply now or share with someone who might be a great fit.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Industries: Wholesale Alcoholic Beverages
Customer Support Executive in Liphook employer: General Wine & Liquor Company
General Wine & Liquor Company is an excellent employer that prioritises the growth and development of its employees within a supportive, family-run environment. Located in Liphook, Hampshire, we offer structured training programmes to enhance your knowledge of wines and spirits, alongside clear career progression opportunities into Sales or Account Management. With a competitive salary, staff discounts, and a commitment to exceptional customer service, joining our team means becoming part of a friendly culture that values your contributions.
Contact Details:
General Wine & Liquor Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Liphook
✨Tip Number 1
Familiarise yourself with the wine and spirits industry. Understanding the products you'll be supporting will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Practice your communication skills, especially in handling customer enquiries. Role-playing different scenarios can help you prepare for the types of questions or issues you might encounter in this role.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple priorities in previous roles. This will demonstrate your ability to handle the fast-paced environment of customer support.
✨Tip Number 4
Research General Wine & Liquor Company’s values and culture. Tailoring your approach to align with their family-run ethos and commitment to customer service can set you apart from other candidates.
We think you need these skills to ace Customer Support Executive in Liphook
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or sales support. Emphasise any roles you've had in retail, hospitality, or FMCG, and showcase your ability to manage multiple priorities.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for customer care. Mention specific examples of how you've delivered exceptional service in previous roles and how you can bring that same energy to General Wine & Liquor Company.
Highlight Communication Skills:In both your CV and cover letter, emphasise your communication skills. Provide examples of how you've effectively handled customer enquiries and resolved issues, showcasing your friendly and professional approach.
Show Enthusiasm for the Role:Convey your genuine interest in the position and the company. Research General Wine & Liquor Company and mention why you want to be part of their team, focusing on their commitment to training and development.
How to prepare for a job interview at General Wine & Liquor Company
✨Show Your Passion for Customer Care
Make sure to express your genuine enthusiasm for delivering outstanding customer service. Share examples from your previous roles where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple priorities, be prepared to discuss how you stay organised. You could mention tools or methods you use to keep track of tasks and ensure timely responses to customer enquiries.
✨Prepare for Common Customer Scenarios
Think about potential customer issues that might arise in the wine and spirits industry. Prepare responses on how you would handle these situations, showcasing your problem-solving skills and proactive approach.
✨Research the Company and Its Products
Familiarise yourself with General Wine & Liquor Company's offerings and values. Being knowledgeable about their products will not only impress the interviewers but also demonstrate your commitment to the role and the company.
