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For Companies At a Glance
- Tasks: Be the friendly voice for customer enquiries and support our sales team.
- Company: Join a family-owned wine and spirits merchant with a great reputation.
- Benefits: Enjoy competitive pay, staff discounts, and structured training opportunities.
- Why this job: Make a real difference in customer experience while learning about wines and spirits.
- Qualifications: Previous customer service experience and a passion for outstanding care.
- Other info: Great career progression paths in Sales and Account Management await you.
The predicted salary is between 24000 - 36000 £ per year.
General Wine & Liquor Company is a family-owned wine and spirits merchant based in Liphook, Hampshire. We are looking for a Customer Support Executive to join our Head Office team. This central role is the first point of contact for customer enquiries and supports the sales team to deliver an excellent customer experience from order to delivery.
Key Responsibilities
- Act as the first line of support for customer enquiries via phone and email.
- Support the trade sales team with order processing, stock checks, and proactive customer communication.
- Ensure all customers receive exceptional service with a friendly and professional approach.
- Proactively and efficiently handle and resolve customer issues.
About you
- You have previous experience in a customer service or sales support role, ideally within retail, hospitality, or FMCG.
- You have a genuine passion for delivering outstanding customer care.
- You are highly organised, capable of managing multiple priorities.
- A "can-do" attitude and excellent communication skills are a must.
Why join us
- We invest in our people with structured training to develop knowledge of wines and spirits and gain hands-on experience in sales and account management.
- We offer clear pathways to progress into roles in Sales, Account Management, or Trade Operations.
- We are a friendly, supportive, family-run business with a strong industry reputation.
- We offer a competitive salary and staff discount on our range of wines and spirits.
If you are a proactive, customer-focused individual with a passion for great service, we would love to hear from you.
How to apply
Apply now or share with someone who might be a great fit.
Details
- Seniority level: Entry level
- Employment type: Full-time
- Industries: Wholesale Alcoholic Beverages
Customer Support Executive in Liphook employer: General Wine & Liquor Company
Contact Detail:
General Wine & Liquor Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Liphook
✨Tip Number 1
Get to know the company! Research General Wine & Liquor Company and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to sound friendly and professional. Role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be ready to share these during your interview to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Support Executive in Liphook
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your previous experience in customer service or sales support. We want to see how you've delivered outstanding care in the past, so share specific examples that showcase your friendly and professional approach.
Tailor Your Application: Take a moment to customise your application for this role. Mention how your skills align with our needs, especially in handling customer enquiries and supporting the sales team. This shows us you’re genuinely interested in joining our family!
Be Organised and Clear: Since the role involves managing multiple priorities, demonstrate your organisational skills in your application. Use clear and concise language to make it easy for us to see how you can juggle tasks effectively while maintaining a 'can-do' attitude.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at General Wine & Liquor Company
✨Know Your Product
Before the interview, take some time to learn about wines and spirits. Familiarise yourself with different types, brands, and the basics of wine tasting. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will demonstrate your capability to handle enquiries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on understanding customer needs, which is crucial for a Customer Support Executive.
✨Exude Positivity and Enthusiasm
A 'can-do' attitude is essential for this role. Make sure to convey your enthusiasm for the position and the company during the interview. Smile, maintain eye contact, and express your passion for delivering outstanding customer care—this will leave a lasting impression.
