Customer Service Administrator in Hinckley

Hinckley Full-Time On-site

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Job summary

We are looking for a friendly, organised and customer-focused Healthcare Bookings & Customer Service Administrator to join our team.

Main duties of the job

This is a varied office-based role, combining reception, customer service, administration and healthcare bookings. You will be one of the key points of contact for customers and clinics, ensuring calls and enquiries are handled professionally and appointments are booked accurately and efficiently.

The role would suit someone with experience in reception, customer service, healthcare administration or a busy office environment. Previous sales experience would be desirable but is not essential.

About us

We are a growing private healthcare provider delivering high-quality, patient-focused services across a range of clinical and diagnostic settings. Our focus is on providing accessible, efficient and professional healthcare while maintaining high standards of patient care, clinical governance and customer service.

We work with experienced healthcare professionals and dedicated support teams to ensure patients receive a safe, responsive and positive experience at every stage of their care.

As we continue to grow, we are committed to investing in our people, developing our services and creating a supportive working environment where individuals can make a meaningful contribution to the delivery of high-quality healthcare.

Job description

Job responsibilities

Answering and managing incoming telephone calls from customers, clinics and healthcare professionals.

Providing a professional, friendly and helpful service to customers and clinical teams.

Booking and coordinating appointments in line with clinical requirements and availability.

Managing minor operations bookings and associated administration.

Coordinating cardiac bookings, ensuring appointments are scheduled accurately and efficiently.

Supporting bookings and administration relating to neurology clinicians.

Liaising with clinics and clinicians to resolve booking queries and ensure services run smoothly.

Accurately updating patient/customer and appointment information on bespoke systems.

Using Microsoft Word, Excel and Outlook as part of day-to-day administration.

Maintaining accurate records and ensuring information is handled appropriately and confidentially.

Responding to customer and clinic queries by telephone and other communication channels.

Supporting the wider team with general administrative and operational tasks.

Working to agreed processes, service standards and deadlines.

Providing a consistently high standard of customer service.

Person Specification

Experience

Essential

Previous experience in a reception, customer service, administration or similar role.
Good telephone and communication skills.
Good general IT skills.

Desirable

Experience within a healthcare, medical or clinical environment.
Experience of appointment or diary management.
Previous sales or telephone sales experience.
Experience using healthcare or booking systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

General Practice Medical Solutions Ltd

Address

1st Floor, 1-9 Castle Street

Hinckley

LE10 1DA

United Kingdom

Employer's website

http://eharleystreet.co.uk/ (Opens in a new tab)

Contact Details:

General Practice Medical Solutions Recruitment Team