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- Tasks: Investigate pharmacy services to ensure patient safety and public confidence.
- Company: Join a respected regulatory body committed to high standards in healthcare.
- Benefits: Enjoy 30 days holiday, flexible working, and a great benefits package.
- Why this job: Make a real impact on patient safety while developing your skills in a dynamic team.
- Qualifications: Strong analytical skills and experience in conducting complex investigations required.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 31613 - 36698 £ per year.
We are looking to recruit a highly skilled investigator with a passion for improving the safety of patients using pharmacy services and maintaining public confidence in pharmacy.
The Role
This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team. As a Case Officer you will be at the front-line of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for running your own case load, which will require you to identify regulatory concerns, plan and conduct a proportionate investigation, assess the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in-house advocates, and external legal and regulatory agencies.
The successful applicant will:
- Possess proven analytical skills with a critical eye for detail and strong written and verbal communication skills, including the ability to assess and adapt your style dynamically when needed.
- Have experience or be able to demonstrate the ability and propensity of conducting complex and laborious investigations, whilst demonstrating a high level of integrity, skill, and professional judgement, particularly when dealing with sensitive or confidential matters.
- Understand the importance of building effective relationships, taking responsibility and working as a team.
- Be naturally curious and understand the bigger picture, recognising how their work contributes to team and organisational objectives.
- Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
- Possess a fast-paced and varied role, allowing you to broaden your skillset with access to development opportunities, career pathways and training within the organisation.
- Be able to demonstrate accuracy whilst working efficiently to meet challenging deadlines.
- Have an unwavering commitment to equality, diversity and inclusion.
Benefits when joining our team
In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- Pension scheme.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Life assurance, season ticket loan, bike loan and many more.
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services. Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities. We have adopted a hybrid working approach which combines office and home working. From January 2026, our hybrid approach will include a requirement for staff to attend the office for a minimum of 12 days per quarter, rising to 18 days per quarter from July 2026.
Applying for this role
If you feel you have the required experience and skills and would like to join us, please complete our application form, including the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Please note that applications without a supporting statement will not be considered.
We welcome applications from all sections of the community. We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator. Whilst we are proud to be members of the Disability Confident Scheme, you don't have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.
As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don’t have to complete it; however, it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.
Case Officer in London employer: General Pharmaceutical Council
Contact Detail:
General Pharmaceutical Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer in London
✨Tip Number 1
Get to know the company! Research the GPhC and understand their mission and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your analytical skills and experience in investigations, as these are key for the Case Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team dynamics. Plus, it gives you a chance to assess if this is the right fit for you.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. And remember, include that supporting statement – it’s your chance to shine and demonstrate how you meet the criteria for the role.
We think you need these skills to ace Case Officer in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you fully understand what we're looking for in a Case Officer. Highlight the key skills and experiences mentioned in the job description and think about how your background aligns with them.
Craft a Strong Supporting Statement: This is your chance to shine! Use the supporting statement section to clearly explain how you meet each of the criteria for the role. Be specific and provide examples from your past experiences that demonstrate your skills and abilities.
Show Your Passion for Patient Safety: Since we're all about improving patient safety, make sure to convey your passion for this cause in your application. Share any relevant experiences or insights that showcase your commitment to maintaining public confidence in pharmacy services.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure your application gets to us directly. Plus, it shows you're serious about joining our team at StudySmarter.
How to prepare for a job interview at General Pharmaceutical Council
✨Know Your Stuff
Make sure you thoroughly understand the role of a Case Officer and the regulatory work involved. Brush up on your knowledge of pharmacy services and the importance of patient safety. This will help you answer questions confidently and show your passion for the field.
✨Showcase Your Analytical Skills
Prepare examples from your past experiences where you've successfully conducted investigations or resolved complex issues. Highlight your analytical skills and attention to detail, as these are crucial for the role. Be ready to discuss how you approach problem-solving in a fast-paced environment.
✨Demonstrate Team Spirit
Since collaboration is key in this role, think of instances where you've worked effectively within a team. Be prepared to discuss how you build relationships and contribute to team objectives. This will show that you understand the importance of teamwork in achieving regulatory goals.
✨Be Person-Centred
As a Case Officer, you'll need to take a person-centred approach when resolving conflicts. Prepare to talk about how you handle sensitive situations and ensure high-quality service delivery. This will demonstrate your commitment to customer focus and your ability to manage delicate matters with integrity.
