Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team of Case Officers and manage complex cases in healthcare regulation.
- Company: Join a dynamic regulatory body committed to health and safety.
- Benefits: Starting salary of £39,554, 30 days holiday, and hybrid working.
- Other info: Enjoy a supportive work environment with a focus on equality and inclusion.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in case management and a passion for health regulation.
The predicted salary is between 39554 - 39554 £ per year.
We are looking to appoint an experienced and talented manager to join our Fitness to Practise management team.
Interview dates: 27-28 May 2026
Salary: starting from £39,554 per annum plus benefits, depending on skills and experience
Location: Canary Wharf, London (currently operating on a hybrid arrangement which usually involves 6 to 8 office days per month)
Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday
The role:
As a Casework Manager you will be at the front-line of the regulatory work we undertake. You will be responsible for managing a team of Case Officers, overseeing a varied caseload that at times involves complex, high profile and sensitive issues. Your work will involve providing quality assurance, case supervision and guidance, as well as managing the personal and professional development of the Case Officers.
The successful applicants will:
- Have a proven track record of effective case management against agreed targets and experience of conducting fitness to practise (FtP) investigations, with detailed knowledge of investigative methods, rules of evidence and the legislative and policy framework in the healthcare regulatory environment.
- Possess previous line management or supervisory responsibilities including objective setting and delegating work.
- Have a track record of driving performance to achieve results in line with quality standards.
- Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
- Be passionate about our work and have an acquired knowledge of health regulation to work collaboratively across the wider fitness to practise function.
- Be open, communicative and honest, willing to share information and confident to ask questions and manage expectations.
- Be able to demonstrate accuracy and attention to detail, whilst working efficiently to meet challenging deadlines.
- Have an unwavering commitment to equality, diversity and inclusion.
Benefits when joining our team:
In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes: 30 days holiday.
Case Manager - Triage in London employer: General Pharmaceutical Council (GPhC)
Contact Detail:
General Pharmaceutical Council (GPhC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager - Triage in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to case management and fitness to practise. We can even role-play with a friend to boost our confidence and nail those tricky scenarios.
✨Tip Number 3
Showcase your passion for health regulation during the interview. We should share specific examples of how we've handled complex cases or conflicts, highlighting our person-centred approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Case Manager - Triage in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in case management and fitness to practise investigations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: Since this role involves managing a team, it’s crucial to demonstrate your previous line management experience. Share specific examples of how you’ve successfully led teams, set objectives, and driven performance to meet targets.
Be Person-Centred: We value a person-centred approach, so make sure to include examples of how you've resolved conflicts or disputes in a way that prioritises customer service. This will show us that you’re not just about the numbers but also care about the people involved.
Check Your Details: Accuracy is key! Before submitting your application, double-check for any typos or errors. We appreciate attention to detail, especially when working under tight deadlines, so let’s start off on the right foot by ensuring your application is spot on.
How to prepare for a job interview at General Pharmaceutical Council (GPhC)
✨Know Your Case Management Inside Out
Make sure you brush up on your case management skills and be ready to discuss your previous experiences. Highlight specific examples where you've successfully managed complex cases, as this will show your understanding of the role and its challenges.
✨Demonstrate Leadership Skills
Since the role involves managing a team, be prepared to talk about your line management experience. Share instances where you've set objectives, delegated tasks, and driven performance. This will showcase your ability to lead and develop a team effectively.
✨Emphasise Your Person-Centred Approach
The job requires a focus on resolving conflicts and delivering customer service. Think of examples where you've successfully navigated disputes or provided support in sensitive situations. This will highlight your commitment to a high-quality service.
✨Show Your Passion for Health Regulation
Research the healthcare regulatory environment and be ready to discuss your knowledge. Express your enthusiasm for the field and how it aligns with your career goals. This will demonstrate your genuine interest in the role and the organisation.