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- Tasks: Support teams in investigating pharmacy professionals' fitness to practice and manage casework.
- Company: Join a leading regulatory body in Canary Wharf, London.
- Benefits: Competitive salary, 30 days holiday, and commitment to equality and inclusion.
- Other info: Flexible working with only 6 days in the office per month from January 2026.
- Why this job: Make a real difference in healthcare by ensuring professional standards are upheld.
- Qualifications: Strong administrative skills and excellent communication abilities required.
The predicted salary is between 29112 - 31732 £ per year.
We are looking for a proactive and hardworking individual to provide administrative and casework support to the Professionals Regulation teams.
Salary details: £29,112 - £31,732 per annum, depending on skills and experience, plus benefits.
Location: Canary Wharf, London (6 days in office a month from January 2026).
Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday.
The role is an exciting opportunity for the right candidate to support our teams in investigating allegations concerning pharmacy professionals’ fitness to practice. The right candidate will be an effective and valuable member of the Professionals Regulation (FtP) Administration team by providing administrative and casework support across the Professionals Regulation teams.
The postholder will also be responsible for the administration of a caseload of matters which require monitoring and provide reports to the Fitness to Practise Committee as required. The postholder will also help ensure that allegations concerning pharmacy professionals’ fitness to practice are investigated and progressed to closure in line with the GPhC’s objectives and targets for quality, timeliness and cost.
As part of our pre‑employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.
Responsibilities and Qualifications
- Have strong administrative skills and experience of working to strict deadlines.
- Have a strong commitment to delivering good customer service and will be able to build close working relationships with internal and external stakeholders.
- Possess first class written and verbal communication skills, with an ability to adapt messages for different audiences; influence and deal tactfully with a wide range of people and maintain confidentiality as appropriate.
- Be able to prioritise workloads and demonstrate strong attention to detail whilst appreciating the necessity to handle sensitive and confidential data responsibly.
- Own a varied workload, ranging from monitoring registrant undertakings and suspensions, updating electronic systems, assembling bundles of evidence etc.
- Have an unwavering commitment to equality, diversity, and inclusion.
Benefits when joining our team: 30 days holiday (plus...
Case Administrator in London employer: General Pharmaceutical Council (GPhC)
Contact Detail:
General Pharmaceutical Council (GPhC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for administrative roles. Practise your answers, focusing on your strong admin skills and how you handle sensitive data.
✨Tip Number 3
Showcase your customer service skills during the interview. Share examples of how you've built relationships with stakeholders and handled challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Case Administrator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Administrator role. Highlight your administrative skills and experience, and show us how you can support our Professionals Regulation teams effectively.
Showcase Your Communication Skills: Since this role requires first-class written and verbal communication, give us examples in your application of how you've successfully communicated with different audiences. We want to see your ability to influence and build relationships!
Attention to Detail is Key: Demonstrate your strong attention to detail in your application. Whether it’s through your formatting or the accuracy of the information you provide, we need to know you can handle sensitive data responsibly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at General Pharmaceutical Council (GPhC)
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Case Administrator. Familiarise yourself with the key tasks like monitoring registrant undertakings and handling sensitive data. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Administrative Skills
Be ready to discuss your previous administrative experience and how it relates to this position. Prepare specific examples where you've successfully managed workloads, met deadlines, or provided excellent customer service. This will demonstrate your capability to handle the varied tasks expected in this role.
✨Communicate Effectively
Since strong communication skills are crucial for this job, practice articulating your thoughts clearly. Think about how you can adapt your messages for different audiences, as you'll need to interact with various stakeholders. Consider preparing a few scenarios where you had to influence or deal tactfully with others.
✨Emphasise Your Commitment to Diversity
The company values equality, diversity, and inclusion, so be prepared to discuss how you embody these principles. Share experiences where you've contributed to a diverse environment or supported inclusivity in your previous roles. This will show that you align with their values and are a good cultural fit.