Assessment Officer (12-month FTC) in London

We are looking for a confident and proactive team player with excellent communication, organisational and problem-solving skills to join our friendly and supportive Triage team to assess concerns and contribute to protecting the public and maintaining confidence in pharmacy services.

Assessment Officers are the first point of assessment for concerns raised about pharmacy professionals and pharmacies across Great Britain. In this role, you will review concerns, gather relevant information, assess potential risks, and make informed recommendations on whether matters should progress for formal investigation.

This is an excellent opportunity for candidates who enjoy problem-solving, stakeholder engagement, and working within a fast-paced and evolving environment. You will play an important role in helping us achieve our vision of safe and effective pharmacy care at the heart of healthier communities.

The successful applicant will:

• Have an inquisitive mind with the ability to recognise, assess and manage risk appropriately.
• Possess effective communication skills and the ability to respond effectively to queries from stakeholders, whilst managing issues directly, empathetically and, where appropriate, escalating concerns appropriately.
• Be an active team player and demonstrate behaviours of helping colleagues, sharing information, and solving process issues.
• Take a pro-active approach to improving processes, with the tenacity to make sure that assessments are delivered with the best customer experience in mind, whilst consistently achieving KPIs and maintaining quality standards.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

About the GPhC:

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services. Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We have adopted a hybrid working approach which combines office and home working. Staff are currently required to attend the office for a minimum of 12 days per quarter, with these arrangements due to be reviewed in January 2027.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others. We welcome applications from all sections of the community. We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however, it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

Important Notice for Applicants: As part of our pre-employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.