Case Officer

We are looking to recruit a highly skilled investigator with a passion for improving the safety of patients using pharmacy services and maintaining public confidence in pharmacy.

This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team. As a Case Officer you will be at the front‑line of the regulatory work we undertake. Working in a fast‑paced environment, you will be responsible for running your own case load, which will require you to identify regulatory concerns, plan and conduct a proportionate investigation, assess the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in‑house advocates, and external legal and regulatory agencies.

Important notice for applicants

As part of our pre‑employment screening process, this role is subject to a basic Disclosure and Barring Service (DBS) check. In addition, the GPhC will conduct Fitness to Practise (FtP) checks for any applicant who is currently, or has previously been, a registrant of the GPhC. Applicants will be asked to declare this during the application process and may be subject to further internal verification. Any findings may be considered as part of the recruitment decision.

The successful applicant will:

• Possess proven analytical skills with a critical eye for detail and strong written and verbal communication skills, including the ability to assess and adapt your style dynamically when needed.
• Have experience or be able to demonstrate the ability and propensity of conducting complex and laborious investigations, whilst demonstrating a high level of integrity, skill, and professional judgement, particularly when dealing with sensitive or confidential matters.
• Understand the importance of building effective relationships, taking responsibility and working as a team.
• Be naturally curious and understand the bigger picture, recognising how their work contributes to team and organisational objectives.
• Take a person‑centred approach to resolving conflicts and disputes to deliver a high‑quality, customer‑focused service.
• Possess a fast‑paced and varied role, allowing you to broaden your skillset with access to development opportunities, career pathways and training within the organisation.
• Be able to demonstrate accuracy whilst working efficiently to meet challenging deadlines.
• Have an unwavering commitment to equality, diversity, and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work‑life balance and workload plus an excellent benefits package that includes:

• 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
• Flexible working arrangements.
• Career breaks and sabbaticals.
• Life assurance, season ticket loan, bike loan and many more.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services. Our organisation has a long‑term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities. We have adopted a hybrid working approach which combines office and home working. From January 2026, our hybrid approach will include a requirement for staff to attend the office for a minimum of 12 days per quarter. From July 2026 this requirement will be 18 days per quarter. We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

If you feel you have the required experience and skills and would like to join us, please apply using our online jobs application portal. Please make sure you complete your supporting statement section, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.

We welcome applications from all sections of the community. We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator. Whilst we are proud to be members of the Disability Confident Scheme, you don’t have to have a disability for us to discuss reasonable adjustments. Please let us know if you need any support during the application or interview process and we will happily discuss this with you.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

If you have any queries please do write to us at careers@pharmacyregulation.org or if you would like to speak to a member of the Talent Acquisition team please do call us on 0203 713 7880.