At a Glance
- Tasks: Support the registration function and ensure high standards in health regulation.
- Company: Join a leading organisation dedicated to public protection and optician standards.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity for career growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference in health regulation while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
This is an excellent opportunity for candidates looking to develop new skills within the rewarding field of health regulation. You will play a vital role in supporting the registration function of the GOC, contributing to our core responsibility of protecting the public by promoting high standards of education, performance, and conduct among opticians.
We are seeking someone who demonstrates:
- A passion for delivering excellent customer service, engaging with applicants, registrants, and internal and external stakeholders through various communication channels.
- Strong organisational skills, with the ability to manage a varied workload in a fast-paced and evolving environment.
- A proactive and collaborative approach, able to work independently while contributing effectively to team goals.
Your work will help maintain the integrity of the GOC register and support our commitment to operational excellence. We welcome applications from candidates who feel this role aligns with their skills and experience. Prior regulatory experience is not essential.
Key Accountabilities
Please note this is not an exhaustive list, and the post holder may be required to undertake other relevant duties as needed.
- First-line support: As a first point of contact, you will need to provide efficient, friendly, and helpful support to members of the public, applicants, registrants, and stakeholders.
- Application processing: Manage a caseload of applications, including:
- Responding to enquiries
- Data entry and validation
- Reviewing applications and documentation
- Processing payments
- Drafting correspondence
- Updating the public-facing register
- Liaising with external assessors and universities
- Facilitating interviews
- Drafting outcome letters
- Complex case handling: Conduct reviews and assessments of sensitive or complex applications, perform quality assurance checks, make effective decisions, and carry out investigations where required.
- Performance standards: Ensure all work is completed in line with service level agreements (SLAs) and key performance indicators (KPIs).
- Register integrity: Maintain the integrity and accuracy of the GOC register.
Essential Skills/Experience/Qualifications
- Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)
- Experience working in a customer service environment
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to work independently and manage competing priorities
- Adaptable and methodical approach to learning new tasks
- Positive and consistent attitude
- Ability to manage high volumes of similar tasks with focus and accuracy
- Collaborative team working skills
We reserve the right to close this role early dependent on number of applications. Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.
Registration Officer - 6 Months FTC employer: General Optical Council
At the General Optical Council (GOC), located in the heart of London at One Canada Square, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and collaborative work environment. Our commitment to employee growth is evident through our focus on skill development within the health regulation sector, offering opportunities for meaningful contributions to public safety and high standards in optometry. With a strong emphasis on customer service and teamwork, we ensure that our staff feel valued and empowered while making a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer - 6 Months FTC
✨Tip Number 1
Get to know the company! Research the GOC and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your communication skills. Since this role involves engaging with various stakeholders, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to handle the varied workload mentioned in the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team.
We think you need these skills to ace Registration Officer - 6 Months FTC
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure it’s no longer than 2 A4 pages and clearly shows how you meet the essential criteria. We want to see your passion for customer service and how you can contribute to our team.
Tailor Your CV:Don’t just send out the same CV for every application. Tailor it to highlight your relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Show Off Your Organisational Skills:In your application, give examples of how you’ve managed a varied workload in fast-paced environments. We’re keen on candidates who can juggle tasks while maintaining attention to detail, so let us know how you do it!
Apply Through Our Website:Make sure to apply through our website to ensure your application gets the attention it deserves. We’re excited to see what you bring to the table, so don’t miss out on this opportunity!
How to prepare for a job interview at General Optical Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Registration Officer and the importance of health regulation. Familiarise yourself with the GOC's mission and values, as well as the key responsibilities listed in the job description. This will help you demonstrate your passion for the role and how you can contribute to their goals.
✨Showcase Your Customer Service Skills
Since this role involves engaging with applicants and stakeholders, prepare examples from your past experiences that highlight your customer service skills. Think about times when you provided excellent support or resolved issues effectively. This will show that you can handle the first-line support aspect of the job with ease.
✨Organisational Skills are Key
The job requires managing a varied workload, so be ready to discuss how you prioritise tasks and stay organised. You might want to share specific tools or methods you use to keep track of your work, especially in fast-paced environments. This will reassure them that you can handle the demands of the role.
✨Be Ready for Complex Case Handling
Prepare to discuss how you would approach sensitive or complex applications. Think about your problem-solving skills and how you ensure quality assurance in your work. They’ll want to see that you can make effective decisions and handle investigations if needed, so having a clear strategy in mind will be beneficial.
