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- Tasks: Support the registration function and ensure high standards in health regulation.
- Company: Join a leading organisation dedicated to public protection and optician standards.
- Benefits: Competitive salary, part-time hours, and valuable experience in health regulation.
- Why this job: Make a real difference while developing essential skills in a rewarding environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time role with opportunities for personal and professional growth.
The predicted salary is between 30000 - 35000 £ per year.
This is an excellent opportunity for candidates looking to develop new skills within the rewarding field of health regulation. You will play a vital role in supporting the registration function of the GOC, contributing to our core responsibility of protecting the public by promoting high standards of education, performance, and conduct among opticians.
We are seeking someone who demonstrates:
- A passion for delivering excellent customer service, engaging with applicants, registrants, and internal and external stakeholders through various communication channels.
- Strong organisational skills, with the ability to manage a varied workload in a fast‐paced and evolving environment.
- A proactive and collaborative approach, able to work independently while contributing effectively to team goals.
Your work will help maintain the integrity of the GOC register and support our commitment to operational excellence. We welcome applications from candidates who feel this role aligns with their skills and experience. Prior regulatory experience is not essential.
Key Accountabilities:
- First‐line support: As a first point of contact, you will provide efficient, friendly, and helpful support to members of the public, applicants, registrants, and stakeholders.
- Application processing: Manage a caseload of applications, including:
- Responding to enquiries
- Data entry and validation
- Reviewing applications and documentation
- Processing payments
- Drafting correspondence
- Updating the public‐facing register
- Liaising with external assessors and universities
- Facilitating interviews
- Drafting outcome letters
Essential Skills/Experience/Qualifications:
- Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)
- Experience working in a customer service environment
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to work independently and manage competing priorities
- Adaptable and methodical approach to learning new tasks
- Positive and consistent attitude
- Ability to manage high volumes of similar tasks with focus and accuracy
- Collaborative team working skills
Closing date for applications is 1 February 23:59pm; we reserve the right to close the role early depending on the number of applications. Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.
Registration Officer - Part Time 2 days per week - 12 Months FTC in London employer: General Optical Council
Contact Detail:
General Optical Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Officer - Part Time 2 days per week - 12 Months FTC in London
✨Tip Number 1
Get to know the company! Research the GOC and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with various stakeholders, make sure you can articulate your thoughts clearly. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads or handled multiple tasks in the past. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at GOC.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t forget to include that killer cover letter!
We think you need these skills to ace Registration Officer - Part Time 2 days per week - 12 Months FTC in London
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure it’s no longer than 2 A4 pages and clearly shows how you meet the essential criteria for the Registration Officer role. We want to see your passion for customer service and how you can contribute to our team.
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to highlight your relevant experience and skills that match the job description. We’re looking for strong organisational skills and attention to detail, so make sure those stand out!
Show Off Your Communication Skills: Since this role involves engaging with various stakeholders, it’s crucial to demonstrate your written communication skills. Use clear and concise language in both your CV and cover letter. We want to see how well you can convey information!
Apply Through Our Website: Make sure to apply through our website to ensure your application gets to us smoothly. It’s the best way to keep everything organised on our end, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at General Optical Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registration Officer. Familiarise yourself with the key accountabilities mentioned in the job description, such as application processing and maintaining register integrity. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with applicants and stakeholders, be prepared to share examples of your customer service experience. Think of specific situations where you provided excellent support or resolved issues effectively. This will highlight your passion for delivering great service, which is crucial for this position.
✨Demonstrate Organisational Skills
The ability to manage a varied workload is essential for a Registration Officer. During the interview, discuss how you prioritise tasks and stay organised, especially in fast-paced environments. You could mention tools or methods you use to keep track of your work, showing that you're proactive and methodical.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the organisation's goals, or the challenges they face. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. It’s a great way to engage with the interviewers!
