At a Glance
- Tasks: Support the registration function and ensure high standards in health regulation.
- Company: Join a dedicated team at the GOC, focused on public protection.
- Benefits: Gain valuable experience, develop new skills, and work in a supportive environment.
- Other info: Flexible role with opportunities for personal and professional growth.
- Why this job: Make a real difference in health regulation while enhancing your customer service skills.
- Qualifications: Customer service experience and proficiency in Microsoft Office are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is an excellent opportunity for candidates looking to develop new skills within the rewarding field of health regulation. You will play a vital role in supporting the registration function of the GOC, contributing to our core responsibility of protecting the public by promoting high standards of education, performance, and conduct among opticians.
We are seeking someone who demonstrates:
- A passion for delivering excellent customer service, engaging with applicants, registrants, and internal and external stakeholders through various communication channels.
- Strong organisational skills, with the ability to manage a varied workload in a fast-paced and evolving environment.
- A proactive and collaborative approach, able to work independently while contributing effectively to team goals.
Your work will help maintain the integrity of the GOC register and support our commitment to operational excellence. We welcome applications from candidates who feel this role aligns with their skills and experience. Prior regulatory experience is not essential.
Key Accountabilities
Please note this is not an exhaustive list, and the post holder may be required to undertake other relevant duties as needed.
- First-line support: As a first point of contact, you will need to provide efficient, friendly, and helpful support to members of the public, applicants, registrants, and stakeholders.
- Application processing: Manage a caseload of applications, including:
- Responding to enquiries
- Data entry and validation
- Reviewing applications and documentation
- Processing payments
- Drafting correspondence
- Updating the public-facing register
- Liaising with external assessors and universities
- Facilitating interviews
- Drafting outcome letters
- Complex case handling: Conduct reviews and assessments of sensitive or complex applications, perform quality assurance checks, make effective decisions, and carry out investigations where required.
- Performance standards: Ensure all work is completed in line with service level agreements (SLAs) and key performance indicators (KPIs).
- Register integrity: Maintain the integrity and accuracy of the GOC register.
Essential Skills/Experience/Qualifications
- Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)
- Experience working in a customer service environment
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to work independently and manage competing priorities
- Adaptable and methodical approach to learning new tasks
- Positive and consistent attitude
- Ability to manage high volumes of similar tasks with focus and accuracy
- Collaborative team working skills
Closing date for applications is 21 June 2026 11:59pm, please note we reserve the right to close the role early dependent on number of applications. Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.
Registration Officer - 6 Months FTC in London employer: General Optical Council
The General Optical Council (GOC) is an exceptional employer, offering a dynamic work environment where you can develop valuable skills in health regulation while contributing to public safety. With a strong emphasis on employee growth, collaborative teamwork, and a commitment to operational excellence, the GOC fosters a culture of support and engagement, making it an ideal place for those passionate about delivering outstanding customer service. Located in a vibrant area, employees benefit from a stimulating atmosphere that encourages professional development and meaningful contributions to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer - 6 Months FTC in London
✨Tip Number 1
Get to know the company! Research the GOC and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Practice your communication skills. Since this role involves engaging with various stakeholders, try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during interviews. Prepare questions that demonstrate your interest in the registration process and how you can contribute to maintaining the integrity of the GOC register.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Registration Officer - 6 Months FTC in London
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure it’s tailored to the role and highlights how your skills align with the essential criteria. Keep it concise, no longer than 2 A4 pages, and show us your passion for delivering excellent customer service.
Show Off Your Organisational Skills:In your CV, don’t forget to showcase your strong organisational skills. We want to see how you manage a varied workload, especially in fast-paced environments. Use examples that demonstrate your ability to juggle multiple tasks effectively.
Highlight Your Communication Skills:Since this role involves engaging with various stakeholders, make sure to emphasise your written and verbal communication skills. Share specific instances where you’ve successfully communicated complex information or provided exceptional support.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly, and you can easily attach your CV and cover letter there!
How to prepare for a job interview at General Optical Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Registration Officer. Familiarise yourself with the key accountabilities and essential skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves engaging with applicants and stakeholders, be prepared to discuss your customer service experience. Think of specific examples where you provided excellent support or resolved issues effectively. This will demonstrate your passion for delivering great service.
✨Demonstrate Organisational Skills
The ability to manage a varied workload is crucial for this position. Come prepared with examples of how you've successfully juggled multiple tasks in a fast-paced environment. Highlight any tools or methods you use to stay organised and meet deadlines.
✨Be Proactive and Collaborative
This role requires a proactive approach and the ability to work well in a team. Share instances where you took initiative or collaborated with others to achieve a common goal. This will show that you can contribute effectively to team objectives while also working independently.
