At a Glance
- Tasks: Support and enhance Microsoft Dynamics 365 CRM, manage data, and create reports.
- Company: Join the General Optical Council, dedicated to high standards in optometry.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment valuing diversity and inclusion.
- Why this job: Make a difference in public safety while working with cutting-edge technology.
- Qualifications: 3+ years experience with Microsoft Dynamics 365 and strong data management skills.
The predicted salary is between 40000 - 50000 £ per year.
We currently register approximately 30,000 optometrists, dispensing opticians, student opticians and optical businesses.
Our purpose is to protect the public by promoting high standards of education, conduct and performance amongst opticians.
About the role The General Optical Council utilises Microsoft Dynamics 365 CRM software (not Business Central/F&O) to manage operations and store operational data.
We are looking for an experienced CRM Support Analyst to support the current software, coordinate future enhancements of the application, enhance and deliver reporting and undertake minor configuration/customisation/development work Key accountabilities Ownership of the Dynamics 365 environment (approx.
Provide application support for users including systems training, data queries and other administrative tasks.
Data management (including data imports/exports), synchronisation and integration with other business applications, systems testing, configuration, troubleshooting and planning enhancements.
Report data in the predefined structures - modify tables, views, charts, dashboards, SSRS reports and forms.
Collaborate with developers and third-party vendors to drive successful implementation of enhancements/integrations and maintenance of appropriate service levels.
Create and update training manuals, policies and procedures, build custom reports, workflows and dashboards as requested.
Essential skills/experience/qualifications Minimum of three years working with Microsoft Power Platform including Dynamics CRM 365 (cloud version).
Experience with Microsoft Dynamics CRM configuration/ customisation / development skills including model driven apps, permissions, views and dashboards and power automate flows Must have experience working with sensitive data and have a sound knowledge of GDPR practices.
Excellent external and internal stakeholder management skills Excellent business analyst and problem-solving skills Excellent data analysis, management and reporting skills Experience in user acceptance testing, training, producing guidance documentation and implementation support Experience of other Microsoft Technologies including Azure, Share Point, Exchange, Teams, Office 365 and other Power Platform/Dynamics 365 related applications (ideally also Microsoft SQL).
Power Platform, Dashboard, API and SSRs Report development experience. valuing diversity; disability;
Pensions Technical Specialist - Home based in London employer: General Optical Council
The General Optical Council (GOC) is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee growth and development. As an Operations Manager (Hearings), you will be part of a mission-driven organisation that values high standards and continuous improvement, offering opportunities to lead a motivated team while ensuring fairness and accessibility in hearings. Located in the heart of the UK, the GOC provides a unique chance to contribute to public protection and professional excellence within the optical sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Technical Specialist - Home based in London
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We think you need these skills to ace Pensions Technical Specialist - Home based in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at General Optical Council.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at General Optical Council and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at General Optical Council
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If General Optical Council uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
