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- Tasks: Support the smooth running of adjudication functions and manage hearing processes.
- Company: Join the General Optical Council, the UK's regulator for optical professions.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Dynamic role with opportunities for training and development.
- Why this job: Make a difference by ensuring high standards in the optical profession.
- Qualifications: Strong organisational skills, attention to detail, and previous administrative experience required.
The predicted salary is between 30000 - 40000 £ per year.
The General Optical Council (GOC) is the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians. We currently register around 33,000 optometrists, dispensing opticians, student opticians and optical businesses.
We have four core functions:
- Setting standards for optical education and training, performance and conduct.
- Approving qualifications leading to registration.
- Maintaining a register of individuals who are qualified and fit to practise, train or carry on business as optometrists and dispensing opticians.
- Investigating and acting where registrants’ fitness to practise, train or carry on business is impaired.
The regulatory operations directorate is responsible for investigating and acting where a registrants’ fitness to practise may be impaired. The post-holder will undertake a varied and interesting role supporting officers, managers and the Head of Department to ensure the smooth running of our adjudication function. This will include (but is not limited to) managing the allocation process, coordinating the preparation and distribution of hearing bundles, and supporting the management of invoices and payroll.
Core Responsibilities
- Manage the hearing allocation process, including coordination for officer and management sign-off.
- Manage invoices and payroll processes for Head of Department approval.
- Manage the hearings inbox and act as the first point of contact for telephone queries, responding or escalating as appropriate.
- Communicate with relevant customers and stakeholders to provide or obtain information about the organisation’s functions and procedures, including the timely chasing and distribution of hearing bundles.
- Actively participate in training and development activities and maintain up-to-date knowledge and skills.
- Contribute to continuous improvement within the team, including supporting and, where appropriate, leading on project work.
- Provide cover for colleagues and other departments as required.
Essential Skills/Experience/Qualifications
- Strong literacy and numeracy skills.
- Excellent organisational skills with a high level of attention to detail.
- Ability to manage workload effectively and meet deadlines.
- Strong communication and customer service skills.
- Proactive approach with good problem-solving ability.
- Ability to work collaboratively within a team.
- Previous administrative experience.
- Experience working within case management or database systems.
- Good working knowledge of Microsoft Office (Word, Excel, Outlook & Dynamics 365).
Closing date for this role is 19 April 2026 11:59pm, please note we reserve the right to close this role early dependent on number of applications. Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.
Hearings Administrator employer: General Optical Council
Contact Detail:
General Optical Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearings Administrator
✨Tip Number 1
Get to know the GOC inside out! Research their core functions and values so you can speak confidently about how you fit into their mission during interviews. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you articulate your experience and how it aligns with the role. Focus on showcasing your organisational skills and attention to detail, as these are key for the Hearings Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on the closing date and apply early to avoid any last-minute stress!
We think you need these skills to ace Hearings Administrator
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Hearings Administrator role. Keep it clear, concise, and tailored to what we’re looking for.
Nail the Cover Letter: Your cover letter should be a personal touch that showcases your personality and passion. Make sure to address how you meet the essential criteria and keep it within the 2 A4 pages limit. We want to see your enthusiasm!
Show Off Your Skills: Don’t shy away from showcasing your strong literacy, numeracy, and organisational skills. Use specific examples from your past experiences to demonstrate how you’ve successfully managed workloads and met deadlines.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at General Optical Council
✨Know the GOC Inside Out
Before your interview, make sure you understand the General Optical Council's role and responsibilities. Familiarise yourself with their core functions and how they protect the public. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Organisational Skills
As a Hearings Administrator, strong organisational skills are key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and meet deadlines, as this will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly and Confidently
Since the role involves liaising with various stakeholders, practice your communication skills. Think about how you would explain complex information simply and clearly. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your customer service skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges related to the role. Think of potential scenarios you might face as a Hearings Administrator and prepare your problem-solving strategies. This will highlight your proactive approach and ability to think on your feet.