At a Glance
- Tasks: Support the registration function and ensure high standards in health regulation.
- Company: Join a dedicated team at the GOC, focused on public protection.
- Benefits: Gain valuable experience, develop new skills, and enjoy a collaborative work environment.
- Other info: Flexible role with opportunities for personal and professional growth.
- Why this job: Make a real difference in health regulation while enhancing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
This is an excellent opportunity for candidates looking to develop new skills within the rewarding field of health regulation. You will play a vital role in supporting the registration function of the GOC, contributing to our core responsibility of protecting the public by promoting high standards of education, performance, and conduct among opticians.
We are seeking someone who demonstrates:
- A passion for delivering excellent customer service, engaging with applicants, registrants, and internal and external stakeholders through various communication channels.
- Strong organisational skills, with the ability to manage a varied workload in a fast-paced and evolving environment.
- A proactive and collaborative approach, able to work independently while contributing effectively to team goals.
Your work will help maintain the integrity of the GOC register and support our commitment to operational excellence. We welcome applications from candidates who feel this role aligns with their skills and experience. Prior regulatory experience is not essential.
Key Accountabilities
- First-line support: As a first point of contact, you will need to provide efficient, friendly, and helpful support to members of the public, applicants, registrants, and stakeholders.
- Application processing: Manage a caseload of applications, including:
- Responding to enquiries
- Data entry and validation
- Reviewing applications and documentation
- Processing payments
- Drafting correspondence
- Updating the public-facing register
- Liaising with external assessors and universities
- Facilitating interviews
- Drafting outcome letters
- Complex case handling: Conduct reviews and assessments of sensitive or complex applications, perform quality assurance checks, make effective decisions, and carry out investigations where required.
- Performance standards: Ensure all work is completed in line with service level agreements (SLAs) and key performance indicators (KPIs).
- Register integrity: maintain the integrity and accuracy of the GOC register.
Essential Skills/Experience/Qualifications
- Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams)
- Experience working in a customer service environment
- Excellent attention to detail
- Strong written and verbal communication skills
- Ability to work independently and manage competing priorities
- Adaptable and methodical approach to learning new tasks
- Positive and consistent attitude
- Ability to manage high volumes of similar tasks with focus and accuracy
- Collaborative team working skills
Closing date for applications is 21 June 2026 11:59pm, please note we reserve the right to close the role early dependent on number of applications. Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.
Registration Officer - 6 Months FTC in Canary Wharf employer: General Optical Council
As a Registration Officer at the GOC, you will be part of a dedicated team committed to upholding high standards in health regulation, making a meaningful impact on public safety. Our supportive work culture fosters professional growth and development, offering opportunities to enhance your skills in a dynamic environment. Located in a vibrant area, we provide a collaborative atmosphere where your contributions are valued, ensuring a rewarding experience for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer - 6 Months FTC in Canary Wharf
✨Tip Number 1
Get to know the company! Research the GOC and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills. Since this role involves engaging with applicants and stakeholders, think of examples from your past experiences where you delivered excellent service. Be ready to share these stories!
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage your workload, especially in fast-paced environments. Maybe even bring a few tips on how you stay organised to the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team at the GOC.
We think you need these skills to ace Registration Officer - 6 Months FTC in Canary Wharf
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure it’s no longer than 2 A4 pages and clearly shows how you meet the essential criteria. Use specific examples from your experience to demonstrate your skills and passion for customer service.
Tailor Your CV:Don’t just send out the same CV for every application. Tailor it to highlight your relevant experience and skills that match the job description. We want to see how your background aligns with the role of Registration Officer!
Show Off Your Organisational Skills:Since this role involves managing a varied workload, make sure to showcase your organisational skills in both your CV and cover letter. Mention any tools or methods you use to stay on top of tasks and deadlines.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t miss out on this opportunity!
How to prepare for a job interview at General Optical Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the role of a Registration Officer. Familiarise yourself with the key responsibilities and how they contribute to the GOC's mission. This will help you articulate why you're a great fit and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves engaging with applicants and stakeholders, prepare examples that highlight your customer service experience. Think of specific situations where you provided excellent support or resolved issues effectively. This will demonstrate your passion for delivering top-notch service.
✨Demonstrate Organisational Skills
The job requires managing a varied workload, so be ready to discuss how you prioritise tasks and stay organised. You could share a time when you successfully juggled multiple responsibilities, showcasing your ability to thrive in a fast-paced environment.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the organisation. For example, you might ask about the team dynamics or how success is measured in this position. This shows you're engaged and serious about the opportunity.
