At a Glance
- Tasks: Provide remote and deskside technical support to users across GMC facilities.
- Company: Join the GMC, a charity dedicated to supporting safe patient care in the UK.
- Benefits: Enjoy 30 days holiday, generous pension, and discounts at hundreds of stores.
- Other info: Flexible working options and excellent career progression opportunities await you.
- Why this job: Make a difference in healthcare while developing your tech skills in a supportive environment.
- Qualifications: Technical support experience and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the GMC
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
The IS Service Desk Engineer will work in the IS Operations team and will be responsible for providing users with remote and deskside technical support across all GMC facilities. This is a hybrid role with a minimum of 2 days per week at our Manchester office. The role is full time (37.5 hours Monday to Friday). The rota is based on the times: 8:00 – 4:30 and 9:00 – 5:30. On-call 24x7 is also part of the job on a rota basis. Flexible working requests will be considered in line with the policy.
GMC Benefits — Why work for us:
- 30 days holiday with the option to buy and sell more
- A generous employer pension contribution of 15%
- Access to a range of learning and development opportunities designed to support your ongoing progression
- Flexible working patterns
- Attractive salary that’s reviewed annually
- Discounts at 100s of high street and online stores
- Discounted gym membership
- Private medical insurance
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute
- Bike lockers and shower facilities
Equality, Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident Employer scheme, and candidates with a disability who best meet the essential criteria outlined in the person specification will be offered an interview.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750).
Service Desk Engineer x2 in Manchester employer: General Medical Council
The GMC is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 30 days of holiday, a substantial pension contribution, and access to extensive learning opportunities, employees are empowered to thrive in their roles. Located in Manchester, the hybrid working model and commitment to equality and diversity make it an attractive workplace for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer x2 in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at General Medical Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like General Medical Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Engineer x2 in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to General Medical Council:Your cover letter is your chance to shine! Tell us why you want to work at General Medical Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at General Medical Council!
How to prepare for a job interview at General Medical Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
