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For Companies At a Glance
- Tasks: Support doctors and the public by handling complaints and concerns with excellent customer service.
- Company: Join the General Medical Council, dedicated to safe patient care across the UK.
- Benefits: Enjoy 30 days holiday, a generous pension, and flexible working options.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid working model with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About the General Medical Council (GMC)
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
The Role
The GMC currently have a permanent post and a 12 month fixed term post available. The Liaison Officer will work as a member of the Liaison Team within the Fitness to Practice (FTP) directorate of the GMC, working to deliver excellent customer service and efficiency in the handling of FTP complaints and concerns.
Responsibilities
- Taking calls and responding in writing to FTP customer complaints and concerns.
- Organising and facilitating effective meetings with complainants.
- Understanding and analysing information relating to casework and complaints.
- Liaison Officers play a leading role in providing support both to doctors and members of the public in raising concerns, whilst subsequently providing further explanation both during our processes and following the closure of their concerns.
Working Arrangements
This is a hybrid role between home working and office working; you'll work 2 days a month in the office, or more if you prefer. We may ask you to attend the office on additional days where necessary, for example for training. We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.
How to apply for the role
If you are interested in applying for this role, please provide a CV and a separate supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, provide examples where possible. Please note, applications submitted without a CV and supporting statement will be considered incomplete and not shortlisted. We will assess the information you provide against the essential skills required for the role and let you know whether you will progress to the next stage of the recruitment process.
GMC Benefits - Why work for us
You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:
- 30 days holiday with the option to buy and sell more
- A generous employer pension contribution of 15%
- Access to a range of learning and development opportunities designed to support your ongoing progression
- Flexible working patterns
- Attractive salary that’s reviewed annually
- Discounts at 100s of high street and online stores
- Discounted gym membership
- Private medical insurance
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute
- Bike lockers and shower facilities
Equality, Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident Employer scheme, and candidates with a disability who best meet the essential criteria outlined in the person specification will be offered an interview.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750).
Liaison Officer (Investigation and Complaints) (1x permanent, 1 in Manchester employer: General Medical Council
Contact Detail:
General Medical Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer (Investigation and Complaints) (1x permanent, 1 in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the GMC on LinkedIn. A friendly chat can give us insider info about the role and the team, plus it shows our genuine interest in the position.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints handling and customer service. We should also think of examples from our past experiences that highlight our skills in these areas.
✨Tip Number 3
Showcase our communication skills during the interview. As a Liaison Officer, we need to demonstrate how we can effectively engage with both complainants and colleagues, so let’s be clear and confident in our responses.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression and remind them of our enthusiasm for the role. Plus, it’s a great way to keep the conversation going.
We think you need these skills to ace Liaison Officer (Investigation and Complaints) (1x permanent, 1 in Manchester
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight relevant experience and skills that align with the Liaison Officer role. Keep it clear and concise, and don’t forget to tailor it to showcase how you can support good, safe patient care.
Write a Strong Supporting Statement: This is your chance to shine! Use your supporting statement to explain why you're interested in the role and how your experiences meet the essential skills listed in the job description. Be specific and provide examples to back up your claims.
Follow the Application Guidelines: Make sure you read the application instructions carefully. We need both a CV and a supporting statement, so double-check that you’ve included everything before hitting send. Incomplete applications won’t be shortlisted, and we want to see you succeed!
Be Authentic: While it’s tempting to use AI tools for help, remember to keep your application authentic. Your personal experiences and voice should shine through. We want to know the real you, so let your personality come across in your writing!
How to prepare for a job interview at General Medical Council
✨Know the GMC Inside Out
Before your interview, take some time to research the General Medical Council. Understand their mission, values, and the role of a Liaison Officer. This will not only help you answer questions more effectively but also show your genuine interest in the organisation.
✨Prepare Real-Life Examples
Think of specific situations where you've handled complaints or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your problem-solving skills and ability to manage sensitive situations.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to provide more relevant answers. You might even want to paraphrase the question back to the interviewer to ensure you understand it correctly.
✨Show Your Flexibility
Since this role involves hybrid working, be prepared to discuss your adaptability. Share examples of how you've successfully worked in different environments or adjusted to changing circumstances. This will highlight your readiness for the flexible working arrangements offered by the GMC.
