Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle complaints and concerns while providing excellent customer service in a supportive role.
- Company: Join the General Medical Council, dedicated to safe patient care across the UK.
- Benefits: Enjoy 30 days holiday, flexible working, and a generous pension contribution.
- Why this job: Make a real difference by supporting doctors and the public in crucial matters.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About the General Medical Council (GMC)
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
The Role
The GMC currently have a permanent post and a 12 month fixed term post available. The Liaison Officer will work as a member of the Liaison Team within the Fitness to Practice (FTP) directorate of the GMC, working to deliver excellent customer service and efficiency in the handling of FTP complaints and concerns. They will do this by:
- Taking calls and responding in writing to FTP customer complaints and concerns.
- Organising and facilitating effective meetings with complainants.
- Understanding and analysing information relating to casework and complaints.
Liaison Officers play a leading role in providing support both to doctors and members of the public in raising concerns, whilst subsequently providing further explanation both during our processes and following the closure of their concerns.
This is a hybrid role between home working and office working, you'll work 2 days a month in the office, or more if you prefer. We may ask you to attend the office on additional days where necessary, for example for training. We are happy to consider a range of flexible working options. Flexible working requests will be considered in line with the policy.
You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.
How to apply for the role
If you are interested in applying for this role, please provide a CV and a separate supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, provide examples where possible. Please note, applications submitted without a CV and supporting statement will be considered incomplete and not shortlisted. We will assess the information you provide against the essential skills required for the role and let you know whether you will progress to the next stage of the recruitment process. Details on how to complete this can be found in the attached guidance document.
We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.
GMC Benefits
You’ll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:
- 30 days holiday with the option to buy and sell more
- A generous employer pension contribution of 15%
- Access to a range of learning and development opportunities designed to support your ongoing progression
- Flexible working patterns
- Attractive salary that’s reviewed annually
- Discounts at 100s of high street and online stores
- Discounted gym membership
- Private medical insurance
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute
- Bike lockers and shower facilities
Equality, Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident Employer scheme, and candidates with a disability who best meet the essential criteria outlined in the person specification will be offered an interview.
Liaison Officer in Manchester employer: General Medical Council
Contact Detail:
General Medical Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liaison Officer in Manchester
✨Tip Number 1
Get to know the GMC inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Liaison Officer, you'll be handling complaints and concerns, so role-play with a friend or family member to get comfortable with responding to different scenarios.
✨Tip Number 3
Network like a pro! Connect with current or former GMC employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure your CV and supporting statement highlight your relevant experience and skills clearly.
We think you need these skills to ace Liaison Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Liaison Officer role. Highlight relevant experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly explain why you're interested in the role and provide specific examples of how you meet the essential skills. We love seeing your personality come through!
Follow the Application Guidelines: Don’t forget to follow the application guidelines closely. Include both your CV and supporting statement, as applications without these will be considered incomplete. We want to see your full potential!
Be Authentic: While it’s great to use tools to refine your application, make sure it reflects your true self. We value authenticity and want to hear your personal experiences and insights. Apply through our website and let us get to know the real you!
How to prepare for a job interview at General Medical Council
✨Know the GMC Inside Out
Before your interview, take some time to research the General Medical Council. Understand their mission, values, and the role of a Liaison Officer. This will not only help you answer questions more effectively but also show your genuine interest in the organisation.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to complaints and concerns. Think of examples from your past experiences where you've successfully resolved issues or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and empathetically. Practice articulating your thoughts on how you would explain complex processes to complainants, ensuring they feel heard and understood.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions that reflect your understanding of the role and the GMC's work. This shows your enthusiasm and helps you determine if the position is the right fit for you.
