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For Companies At a Glance
- Tasks: Lead a team to enhance customer service and operational excellence in healthcare.
- Company: Join a forward-thinking organisation dedicated to improving patient care across the UK.
- Benefits: Enjoy 30 days holiday, generous pension, private medical insurance, and flexible working options.
- Why this job: Make a real impact in healthcare while leading a dynamic team in Manchester.
- Qualifications: Proven leadership in operational management and strong stakeholder relationship skills.
- Other info: Opportunities for professional development and a collaborative work culture.
The predicted salary is between 48000 - 80000 £ per year.
We work with doctors, physician associates, anaesthesia associates, patients, and a wide range of partners to support good, safe patient care across the UK. As our new Head of Enquiries, you’ll lead in shaping how we serve the public and the professions, bringing fresh ideas on operational excellence and customer experience. It’s an exciting moment to join us as we modernise and transform.
Responsibilities
- Lead around 100 colleagues across three key functions:
- Contact Centre: handling all first contacts into the organisation from registrants, stakeholders and the public across multiple channels
- Complaints: analysing feedback about policies and services to reach fair resolutions and embed learning and improvement
- Registration Services: leading identity checking and verification for everyone who joins our registers
The person
You’re a positive, confident leader with significant experience in large-scale operational management, able to think clearly under pressure and make fair, proportionate decisions based on evidence and insight. You’re comfortable leading change and have a track record of building constructive relationships with a wide range of stakeholders. You’ll join a committed team based in our modern Manchester city-centre offices, with occasional travel to our London base. During the induction period, you’ll be required to work in the office at least 2 days per week for 6 weeks. After induction, you’ll work a minimum of 1 day per week in the office, with additional days possible as needed. Occasional travel to our London office will be required. We are happy to consider a range of flexible working options in line with policy.
GMC Benefits
- 30 days holiday with the option to buy and sell more
- Generous employer pension contribution of 15%
- Access to a range of learning and development opportunities to support ongoing progression
- Hybrid and flexible working
- Attractive salary reviewed annually
- Private medical insurance
- Bike lockers and shower facilities
How to apply
Please provide a CV and a supporting statement demonstrating your reason for applying and a summary of how you meet the essential skills listed in the job description, with examples where possible. Applications submitted without the above information will be considered incomplete and not shortlisted. Details on how to complete the application can be found in the attached guidance document. We will let you know whether you progress to the next stage of the recruitment process.
Equality, Diversity and Inclusion
The GMC values diversity and is committed to fair, objective, transparent processes free from discrimination. We are committed to the Disability Confident Employer scheme and candidates with a disability who best meet the essential criteria will be offered an interview.
Details
- Directorate: Registration and Revalidation
- Location: Manchester
- Level: 2
- Salary: Up to £80,000, depending on experience
- Contract: Permanent
- Closing date: Midnight 2 February 2026
- Assessment date: In-person interviews/assessments are due to take place 19th or 20th February 2026
- Job reference: GMC4538
Head of Enquiries (Registration and Revalidation) in Manchester employer: General Medical Council
Contact Detail:
General Medical Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Enquiries (Registration and Revalidation) in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and initiatives. Show us that you’re genuinely interested in how we serve the public and the professions, and be ready to share your ideas on operational excellence.
✨Tip Number 3
Practice your leadership stories! We want to hear about your experience in managing teams and driving change. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re enthusiastic about the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Head of Enquiries (Registration and Revalidation) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Enquiries role. Highlight your experience in operational management and customer service, as these are key for us. Use specific examples that showcase your leadership skills and how you've driven change in previous roles.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly explain why you're interested in this position and how your skills align with the job description. Don’t forget to include examples that demonstrate your ability to lead teams and improve processes.
Follow the Application Guidelines: We can’t stress this enough: follow the application guidelines closely! Ensure you submit both your CV and supporting statement, as applications without these will be considered incomplete. Check the attached guidance document for any specifics we’ve mentioned.
Be Authentic: While it’s great to use tools like AI to refine your application, make sure it still reflects your personal experiences and voice. We want to get to know the real you, so let your personality shine through in your writing!
How to prepare for a job interview at General Medical Council
✨Know Your Stuff
Before the interview, dive deep into the role of Head of Enquiries. Understand the key responsibilities and how they align with operational excellence and customer experience. Familiarise yourself with the organisation's mission and values, so you can speak confidently about how your experience fits.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed large teams in the past. Think about specific situations where you led change or improved processes, as this will resonate well with the interviewers looking for a confident leader.
✨Engage with Stakeholders
Since building relationships is crucial for this role, come ready to discuss how you've effectively engaged with various stakeholders in previous positions. Share stories that demonstrate your ability to communicate clearly and resolve conflicts, showcasing your collaborative approach.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the current challenges the team faces or how they envision the future of customer service in the organisation. This shows your genuine interest and strategic thinking, making you stand out as a candidate.
