Contact Centre Adviser (5 permanent positions) in Manchester

Contact Centre Adviser

Are you passionate about delivering excellent customer service and resolving complex enquiries? We're looking for Contact Centre Advisers to join our award-winning team on a full-time, permanent basis.

Working 35 hours per week, Monday to Friday on a rotating shift pattern from 8:00am to 17:00, you'll enjoy a healthy work-life balance with no weekend working. Following an initial induction and supported training period, we can offer hybrid working. Our offices are based in Spinningfields, Manchester, conveniently located close to train and tram links.

For over 160 years, the General Medical Council (GMC) has been helping to protect patients and improve medical education and practice in the UK by setting standards for students and doctors, and more recently Physician and Anaesthesia associates. We support them in achieving (and exceeding) those standards and act when they are not met.

What you'll be doing

As a Contact Centre Adviser, you'll provide high-quality support to a wide range of customers through multiple channels. Your responsibilities will include:

• Responding to telephone, email, letter and web enquiries.
• Accurately updating and maintaining customer records.
• Interpreting information held on our systems to provide accurate advice and support.
• Meeting individual and team service targets.
• Complying with GDPR and organisational policies to maintain confidentiality and quality standards.

What we’ll provide

We’re proud to be accredited with distinction by the Institute of Customer Service. As an award‑winning contact centre that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow. You'll benefit from:

• A structured induction and onboarding programme.
• Coaching, mentoring and regular performance feedback.
• Ongoing learning and development opportunities.
• Wellbeing initiatives and support.
• Clear opportunities for career progression.

Virtual Information Session

Join one of our virtual drop‑in sessions to learn more about the role and receive application advice.

12pm Tuesday 28 July 2026

5pm Wednesday 29 July 2026

What you'll need to apply

As part of your application, please provide:

• A current CV
• A completed "Reason for Application and Specific Questions" section within the application form

Before completing your application, please read the attached guidance document, which provides helpful information on what to include in your responses.

You will also be asked several questions about your availability. If your answers do not match the requirements for the current campaign, but your application meets the minimum shortlisting criteria, we may retain your details for up to six months and consider you for future Contact Centre Adviser opportunities.

We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.

If you do not provide all the above, we will not be able to progress your application.

Applications submitted in Welsh are welcomed and will be treated equally to applications submitted in English. Please contact recruitment@gmc-uk.org to request a Welsh application form.

Recruitment process

• If you're shortlisted, we'll invite you to a telephone assessment call during which you'll complete both a short interview and a customer service role play exercise. These calls will take place during the recruitment campaign and shortly after the vacancy closes.
• Candidates who successfully complete this stage will be invited to attend an Assessment Centre at our Manchester office on Tuesday 18 August 2026.
• Successful candidates will start on 28 September 2026.
• You must attend a four-week induction followed by a four-week supported training period, which will be primarily office-based.
• Annual leave cannot be taken during the training period.
• Hybrid working will be available upon successful completion of training and when performance indicators have been met.

What you’ll receive

• Salary: £27,405
• 30 days annual leave, with the option to buy and sell leave
• 15% employer pension contribution
• Flexible hybrid working
• Private medical insurance
• Employee assistance programme
• Discounts at hundreds of high street and online retailers
• Discounted on-site gym membership
• Cycle to work scheme
• Bike storage and shower facilities
• Ongoing learning and development opportunities

Equality, Diversity and Inclusion

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident employer scheme and its principles. However, please note that although we are committed to promoting diversity and inclusion, the Disability Confident interview scheme will not be applied for this role on this occasion.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750).