At a Glance
- Tasks: Provide remote and deskside technical support to users across all GMC facilities.
- Company: Join the GMC, a charity dedicated to supporting safe patient care in the UK.
- Benefits: Enjoy 30 days holiday, generous pension contributions, and flexible working options.
- Other info: Hybrid role with excellent career progression and a commitment to diversity.
- Why this job: Make a real difference in healthcare while developing your tech skills.
- Qualifications: Technical support experience and a passion for helping others.
The predicted salary is between 30000 - 40000 € per year.
The IS Service Desk Engineer will work in the IS Operations team and will be responsible for providing users with remote and deskside technical support across all GMC facilities. This is a hybrid role with a minimum of 2 days per week at our London office. The role is full time (37.5 hours Monday to Friday). The rota is based on the times: 8:00 – 4:30 and 9:00 – 5:30. On-call 24x7 is also part of the job on a rota basis. Flexible working requests will be considered in line with the policy.
About the GMC
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
Benefits
- 30 days holiday with the option to buy and sell more
- A generous employer pension contribution of 15%
- Access to a range of learning and development opportunities designed to support your ongoing progression
- Flexible working patterns
- Attractive salary that’s reviewed annually
- Discounts at 100s of high street and online stores
- Discounted gym membership
- Private medical insurance
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute
- Bike lockers and shower facilities
Equality, Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident Employer scheme, and candidates with a disability who best meet the essential criteria outlined in the person specification will be offered an interview.
The GMC is a charity registered in England and Wales and Scotland.
Service Desk Engineer in London employer: General Medical Council
The GMC is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 30 days of holiday, a 15% pension contribution, and access to extensive learning opportunities, employees are empowered to thrive in their roles. Located in London, the hybrid working model and commitment to equality, diversity, and inclusion make it an attractive workplace for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common technical questions and scenarios you might face as a Service Desk Engineer. We recommend practising with a friend or using mock interviews to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Engineer role. Highlight relevant experience and skills that match the job description, like technical support and customer service. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at GMC. Keep it concise but engaging – we love a good story!
Showcase Your Technical Skills:Since this role involves providing technical support, make sure to list any relevant certifications or tools you’re familiar with. We’re looking for someone who can hit the ground running, so don’t hold back on showcasing your expertise!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at General Medical Council
✨Know Your Tech Inside Out
As a Service Desk Engineer, you'll need to demonstrate your technical skills. Brush up on common troubleshooting techniques and be ready to discuss specific software or hardware you've worked with. Familiarise yourself with the tools and systems used by the GMC to show you're prepared.
✨Showcase Your Customer Service Skills
This role is all about supporting users, so highlight your experience in customer service. Prepare examples of how you've handled difficult situations or resolved user issues in the past. This will show that you can maintain professionalism and empathy under pressure.
✨Understand the GMC's Mission
Do your homework on the GMC and its commitment to patient care. Being able to articulate how your role as a Service Desk Engineer contributes to this mission will impress your interviewers. It shows that you’re not just looking for a job, but that you genuinely care about the organisation's goals.
✨Prepare for On-Call Scenarios
Since the role includes being on-call, think about how you would handle urgent issues outside of regular hours. Be ready to discuss your approach to prioritising tasks and managing stress during high-pressure situations. This will demonstrate your readiness for the demands of the job.
