At a Glance
- Tasks: Provide remote and deskside technical support to users across GMC facilities.
- Company: Join the GMC, a charity dedicated to supporting safe patient care in the UK.
- Benefits: Enjoy 30 days holiday, generous pension contributions, and flexible working options.
- Other info: Hybrid role with excellent career progression and a commitment to diversity.
- Why this job: Make a real difference in healthcare while developing your tech skills.
- Qualifications: Technical support experience and strong problem-solving abilities.
The predicted salary is between 30000 - 40000 € per year.
About the GMC
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
The IS Service Desk Engineer will work in the IS Operations team and will be responsible for providing users with remote and deskside technical support across all GMC facilities. This is a hybrid role with a minimum of 2 days per week at our London office. The role is full time (37.5 hours Monday to Friday). The rota is based on the times: 8:00 – 4:30 and 9:00 – 5:30. On-call 24x7 is also part of the job on a rota basis. Flexible working requests will be considered in line with the policy.
How to apply for the role
If you are interested in applying for this role, please provide a CV and a supporting statement, which demonstrates your reason for applying and a summary of how you can meet the essential skills listed in the job description, provide examples where possible. Please note, applications submitted without this information will be considered incomplete and not shortlisted.
Details on how to complete the application can be found in the attached guidance document. We let you know whether you will progress to the next stage of the recruitment process.
GMC Benefits - Why work for us
- 30 days holiday with the option to buy and sell more
- A generous employer pension contribution of 15%
- Access to a range of learning and development opportunities designed to support your ongoing progression
- Flexible working patterns
- Attractive salary that’s reviewed annually
- Discounts at 100s of high street and online stores
- Discounted gym membership
- Private medical insurance
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute
- Bike lockers and shower facilities
We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.
Equality, Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident Employer scheme, and candidates with a disability who best meet the essential criteria outlined in the person specification will be offered an interview.
Hybrid Service Desk Engineer – London (On-Call) employer: General Medical Council
The GMC is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. With a strong commitment to professional development, generous benefits including 30 days of holiday, a 15% pension contribution, and flexible working options, the GMC ensures that its staff can thrive both personally and professionally. Located in London, this role offers the unique opportunity to contribute to the healthcare sector while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Service Desk Engineer – London (On-Call)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Desk Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the GMC and understand their mission. Be ready to discuss how your skills align with their goals, especially in providing top-notch technical support. Practise common interview questions and think of examples that showcase your problem-solving abilities.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can tailor your CV and supporting statement directly to what we’re looking for in a Service Desk Engineer. Let’s get you that job!
We think you need these skills to ace Hybrid Service Desk Engineer – London (On-Call)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Desk Engineer. Highlight relevant experience and skills that match the job description, especially those related to technical support and user assistance.
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Clearly explain why you're interested in this role and how your background aligns with the essential skills listed. Use specific examples to back up your claims.
Follow the Application Guidelines:Don’t skip the details! Ensure you follow the application guidelines provided in the job description. Submitting a complete application with all required documents is crucial for being considered.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is reviewed promptly!
How to prepare for a job interview at General Medical Council
✨Know Your Stuff
Make sure you understand the technical skills required for the Service Desk Engineer role. Brush up on remote and deskside support techniques, as well as any specific software or tools mentioned in the job description. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you provided excellent customer service under pressure. The GMC values good patient care, so demonstrating your ability to resolve problems efficiently will resonate well with them.
✨Flexibility is Key
Since this role involves on-call duties and hybrid working, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you’ve successfully managed flexible work arrangements or on-call responsibilities, showing that you can handle the demands of the job.
✨Tailor Your Application
When crafting your CV and supporting statement, make sure to align your skills and experiences with the essential criteria listed in the job description. Use specific examples to illustrate how you meet these requirements, as this will help you stand out and demonstrate your genuine interest in the role.
