At a Glance
- Tasks: Join us as a Contact Centre Adviser, resolving customer queries and ensuring excellent service.
- Company: The GMC is dedicated to supporting safe patient care across the UK.
- Benefits: Enjoy £27,000 salary, 30 days holiday, hybrid working, and discounts at hundreds of stores.
- Other info: Training provided, with opportunities for career growth and a healthy work-life balance.
- Why this job: Focus on delivering world-class customer service in a supportive, flexible environment.
- Qualifications: No call centre experience needed; just a passion for helping others and great communication skills.
The predicted salary is between 23000 - 30000 £ per year.
Are you passionate about providing an excellent service to a variety of stakeholders, confidently resolving a range of complex issues? Are you tired of working to targets and want to focus solely on delivering world class customer service? We are looking for Contact Centre Advisers to join us on a full-time basis, working 35 hours per week. You will be working Monday to Friday on rotating shifts (08:00-16:00 and 09:00-17:00). There is no requirement to work at weekends. We have embraced hybrid working and so after two months of induction training and supported introduction to the role, you can work remotely at home four days each week. Our offices are based in Spinningfields, right at the heart of Manchester. We’re only a short walk from various train and tram stations.
You’ll be given opportunities to earn more, learn more and develop your career while working for an organisation that promotes staff wellbeing with an emphasis on a healthy work life balance.
What You’ll Be Doing
- Answer calls, emails, letters and web-based enquiries about a wide variety of issues from a range of customers.
- Accurately update our customer systems during and after customer contacts.
- Correctly interpret the information stored on our systems to ensure excellent delivery and service at all times.
- Meet and exceed departmental and individual Service Level Agreements.
- Fully comply with the GDPR and GMC’s policies and procedures to ensure confidentiality and to maintain GMC standards.
- Participate in staff training and be responsible for own development by keeping up to date with all new procedural developments.
You don’t need call centre experience to thrive in this role. If you’re a natural listener and communicator with a real commitment to providing excellent customer service, we can provide all the training you need. It all begins with a comprehensive induction. As an organisation that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow.
How To Apply For The Role
Please provide a CV and complete the ‘Reason for Application and specific questions' part of the application form. Details on how to complete this can be found in the attached guidance document.
If you do not provide all the above, we will not be able to progress your application.
GMC Benefits – Why Work For Us
- £27,000 salary
- 30 days holiday with the option to buy and sell more.
- A generous 15% employer contribution pension.
- Flexible hybrid working.
- Discounts at hundreds of high street and online stores.
- Discounted on-site gym membership.
- Private medical insurance.
- Employee assistance programme.
- Cycle to work scheme for those wanting a greener commute.
- Bike lockers and shower facilities.
- A range of learning and development opportunities designed to support your ongoing progression.
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.
Contact Centre Adviser (3x permanent, 2x 12 month fixed term) in Manchester employer: General Medical Council
Join the GMC as a Contact Centre Adviser and experience a supportive work culture that prioritises employee wellbeing and career development. With a competitive salary of £27,000, generous benefits including 30 days holiday, flexible hybrid working options, and a commitment to diversity, you'll thrive in our vibrant Manchester office located in Spinningfields, just a short walk from public transport. We are dedicated to providing ongoing training and growth opportunities, ensuring you can make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Adviser (3x permanent, 2x 12 month fixed term) in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at General Medical Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like General Medical Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Adviser (3x permanent, 2x 12 month fixed term) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to General Medical Council:Your cover letter is your chance to shine! Tell us why you want to work at General Medical Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at General Medical Council!
How to prepare for a job interview at General Medical Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
