Contact Centre Adviser (3x permanent, 2x 12 month fixed term)

Are you passionate about providing an excellent service to a variety of stakeholders, confidently resolving a range of complex issues? Are you tired of working to targets and want to focus solely on delivering world class customer service? We are looking for Contact Centre Advisers to join us on a full-time basis, working 35 hours per week. You will be working Monday to Friday on rotating shifts (08:00-16:00 and 09:00-17:00). There is no requirement to work at weekends. We have embraced hybrid working and so after two months of induction training and supported introduction to the role, you can work remotely at home four days each week. Our offices are based in Spinningfields, right at the heart of Manchester. We’re only a short walk from various train and tram stations.

You’ll be given opportunities to earn more, learn more and develop your career while working for an organisation that promotes staff wellbeing with an emphasis on a healthy work life balance.

What You’ll Be Doing

• Answer calls, emails, letters and web-based enquiries about a wide variety of issues from a range of customers.
• Accurately update our customer systems during and after customer contacts.
• Correctly interpret the information stored on our systems to ensure excellent delivery and service at all times.
• Meet and exceed departmental and individual Service Level Agreements.
• Fully comply with the GDPR and GMC’s policies and procedures to ensure confidentiality and to maintain GMC standards.
• Participate in staff training and be responsible for own development by keeping up to date with all new procedural developments.

You don’t need call centre experience to thrive in this role. If you’re a natural listener and communicator with a real commitment to providing excellent customer service, we can provide all the training you need. It all begins with a comprehensive induction. As an organisation that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow.

How To Apply For The Role

Please provide a CV and complete the ‘Reason for Application and specific questions' part of the application form. Details on how to complete this can be found in the attached guidance document.

If you do not provide all the above, we will not be able to progress your application.

GMC Benefits – Why Work For Us

• £27,000 salary
• 30 days holiday with the option to buy and sell more.
• A generous 15% employer contribution pension.
• Flexible hybrid working.
• Discounts at hundreds of high street and online stores.
• Discounted on-site gym membership.
• Private medical insurance.
• Employee assistance programme.
• Cycle to work scheme for those wanting a greener commute.
• Bike lockers and shower facilities.
• A range of learning and development opportunities designed to support your ongoing progression.

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.