Product Analyst
Full-Time
London, United Kingdom
General Index is looking for a Product Analyst to study how customers use GX products and turn that data into insights, metrics and recommendations that shape product and commercial decisions.
About The Role
- Analyse product usage data and user behaviour across GX's product suite to generate actionable insights that drive product decisions and improve customer experience
- Build and maintain dashboards, reports, and data models that give the Product and Commercial teams clear visibility of key performance metrics
- Partner closely with VP, Analytics to define success metrics for new features and initiatives, and track performance post-launch
- Conduct quantitative and qualitative research – including customer interviews, surveys, and data analysis – to identify friction points and opportunities in GX's product
- Work with the Data and Engineering teams to ensure product analytics infrastructure is robust, reliable, and scalable
- Translate complex data into clear narratives and recommendations for both technical and non-technical stakeholders
- Support the Commercial team with data-driven insights to underpin client conversations, pricing strategy, and market positioning
- Identify opportunities for new product features or enhancements to existing indexes based on market trends and client feedback
- Develop and integrate AI into daily workflows to optimise efficiencies
This role offers an opportunity to grow your expertise at the intersection of data, product, and commodity markets, in an inclusive, collaborative environment that values continuous learning.
About You
- 2-5 years in a business analyst, data analyst, or product analyst role, ideally in a B2B SaaS or data-driven environment
- Demonstrable experience in product analytics, business intelligence, or a data analyst role, ideally in a fast‑paced technology or financial data environment
- Proficient in SQL and comfortable working with large datasets; experience with BI tools such as Tableau, Looker, or Power BI is a plus
- Strong numerical ability and a structured, hypothesis‑driven approach to problem solving
- Accuracy and attention to detail are exceptional
- Clear communicator with the confidence to present data‑driven insights and recommendations to senior stakeholders
- Commercially minded with an interest in commodity markets and financial data
- Collaborative by nature, able to work across Product, Engineering, Commercial, and Pricing teams
- Committed to consistently demonstrating professionalism with colleagues, customers, and the public to positively represent GX
- A commitment to understand and demonstrate GX's core values
GX offers
- Competitive base salary
- Equity participation
- 25 days holiday plus UK bank holidays
- Private health insurance
- Structured development, with a track record of internal promotion
- Positive and high‑energy culture
A diversity of identity, perspective, and experience makes us stronger. We welcome you to apply to GX regardless of your background, age, gender, ethnicity, orientation, or ability.
Contact
189 Shaftesbury Ave, London, WC2H 8TJ
info@general-index.com
General Index Limited (Company number 12335370) and GX Benchmarks Limited (Company number 12625499; FCA Registration number 933348), a wholly-owned subsidiary, are incorporated in England and Wales and registered at 30 Orange Street, London, United Kingdom, WC2H 7HF
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Product Analyst employer: General Index Limited
At General Index, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of London that fosters collaboration and innovation. Our commitment to employee growth is evident through regular off-sites, team socials, and a supportive environment that values diverse perspectives. Join us as a Senior Customer Success Manager and play a pivotal role in shaping our Customer Success function while enjoying the benefits of share options and a dynamic team atmosphere.
