Service Delivery Co-ordinator Junior

Location: Pentrebach, Merthyr Tydfil, United Kingdom
Date Posted: Oct 27, 2026
Category: Supply Chain / Procurement
Job Type: Full-Time

General Dynamics Land Systems is on the look-out for a full-time Service Delivery Co-Ordinator Junior to join our Supply Chain Team, based in Merthyr Tydfil. The successful and inclusive candidate will earn a favourable salary of £29,250 to £32,500 based on experience and potential. This is an ideal role for someone who has a proactive and positive mindset and a keen desire to grow professionally.

Joining an established team, the successful candidate will support the Service Delivery Coordinator in delivering the spares availability process for the customer, ensuring customer requirements are met in a timely and effective manner.

Reporting to the Service Delivery Manager, the Service Delivery Coordinator Junior is responsible for supporting key service delivery activities, including sourcing spares, expediting the spares, coordinating the ordering of replacement production stock, producing daily, weekly, and monthly reports for internal and external stakeholders, and raising sales orders to fulfil customer demands across the AJAX programme.

The role requires strong organisational skills, attention to detail, and the ability to work collaboratively with customers and internal teams to ensure the smooth operation of service delivery processes and the achievement of contractual and operational objectives.

If you were already working in this position, this is what you would have been working on this week:

• Support the management of the spares availability process for the AJAX programme.
• Expedite customer demands to ensure agreed KPI’s are achieved.
• Coordinate the ordering and sourcing of material
• Raise and process sales orders in line with customer requirements.
• Produce and distribute daily, weekly, and monthly operational and performance reports.
• Monitor and track customer requests, providing updates to stakeholders as required.
• Liaise with internal teams, suppliers, and customers to resolve queries and issues.
• Maintain accurate records within relevant systems and databases.
• Support service review meetings through the preparation of reports and documentation.
• Assist in identifying opportunities for process improvements and increased operational efficiency.

Our Company Benefits:

We pride ourselves in being a great place to work with a shared sense of purpose, offering highly competitive benefits:

• A flexible benefits scheme - allowing you to adapt your benefits to suit yours and your family’s needs
• A personalised career development plan, alongside regular progress reviews - supporting and valuing your progression within the Company
• Professional training and development courses, both internal and external - allowing you to reach your full potential
• A flexible working environment where your contributions are recognised and rewarded, which includes compressed hours, reduced hours and job share
• A Company sports and social club, offering events at discounted prices – giving you the opportunity to meet and socialise with your fellow colleagues outside the workplace

About General Dynamics UK

General Dynamics Land Systems is a global leader in providing products and support across the full spectrum of combat vehicles. Our global team has more than 6,000 employees working towards creating a diverse product portfolio delivering best-in-class capability to Armed Forces communities worldwide. In the UK, we employee more than 750 people and are leading the way in Armoured Fighting Vehicles and sustainment services. Our vision is documented and embedded into our culture, so all employees understand the Company’s direction and their role in achieving it. We are currently delivering the AJAX programme, providing 589 Armoured Fighting Vehicles in six variants to the British Army and have also developed and delivered 400 Foxhound vehicles - a highly-protected and mobile 4x4 platform with high-deployment availability.

We believe in maintaining a diverse workplace – inclusive of beliefs, cultural background, job experiences, thoughts and ideas. If who we are and what we do resonates with you, we invite you to join our high performance team

As part of our commitment to inclusion and diversity we welcome in particular applications from women, members of the LGBTQIA+ community and ethnic minority groups.

We are a Disability Confident Employer, as such we offer an interview to disabled people who meet the minimum criteria for the job.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At General Dynamics Land Systems, we strive to be champions who drive diversity, equity and inclusion. We are committed to our values and beliefs to provide a healthy and secure working environment that empowers team members to build careers that reward. We are focused on supporting an inclusive company that recognizes the value in creating a dynamic team that is diverse.

As an Equal Opportunity Employer, General Dynamics Land Systems (“GDLS”) provides all persons with equal opportunity and access to all aspects of employment process, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, disability, status as a protected veteran, or membership in any group protected by federal, state, or local anti-discrimination laws. GDLS also is committed to providing reasonable accommodations to individuals with disabilities and disabled veterans.If, due to a disability, you need an accommodation to search or apply for an opportunity with GDLS, please call 586-825-4000 or send an e-mail to [emailprotected] for assistance and let us know the nature of your request and your contact information.

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