Repair Cntrl Assoc II (FAR) in Farnborough

Responsibilities for this Position

Date: Feb 2, 2026

Location: Farnborough, HAM, GB

Company: Gulfstream Aerospace Corporation

Unique Skills

• Shift: Monday through Friday 800-1615

Education and Experience Requirements

• GCSE required.
• Customer service experience, preferably in a repair/overhaul capacity.
• Aerospace experience preferred.

Position Purpose

Under limited supervision, coordinate, administer and monitor aircraft component and major assembly repairs from pre-planning to post service follow-up for company and customer owned inventory, as appropriate to area of specialization.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

• Maintain accurate, real-time records of parts out to vendors for overhaul/repair; exchange items due from operators. Pursue process through to completion.
• Coordinate with spares inventory control and in-house shops to ensure timely delivery of detail parts as required for overhaul/repair of company and customer owned parts.
• Coordinate the repair/overhaul of exchange units.
• Liaise with other departments for in-house shops on correct pricing for customer owned property.
• Build customer and vendor relationships in order to meet customer aircraft parts requirements.
• Process customer owned property to vendor for repair/overhaul after reviewing terms and conditions of customer purchase order to determine proper disposition within Gulfstream procedures.
• Analyze reports to monitor vendor delivery schedules to ensure timely turnaround of repaired/overhauled items.
• Maintain admin files and submit reports governing repair/overhaul program as required.
• Maintain contact with customers, field representatives and outside sales representatives both prior to and during any unscheduled maintenance to fulfill any and all parts requirements.
• Work with finance department to ensure customer credit line is established and coordinate induction invoice.
• Work in concert with the Purchasing department and in-house repair shops to provide accurate pricing and quotes in a timely manner for aircraft components being repaired/overhauled.
• Monitor the cost of ongoing customer property repairs/overhauls, job charging, and parts purchasing to maintain the dollar amount quoted to the customer.
• Takes a proactive approach to coordinate with credit reps and assures all accounts stay in good standing.
• Work closely with customer and Gulfstream sites to ensure that repair/overhaul requirements are fulfilled, schedules are met, pricing is accurate, and components are shipped.
• Ensures invoices, including supplemental bills, are processed within established guidelines.

Additional Functions:

• Participate in training new staff members and impart business knowledge, skills and experience.
• Prepare reports pertaining to current status of work orders.
• Analyze and take necessary actions to update customers and follow up with appropriate internal work groups.
• Work directly with outside vendors to achieve the highest quality and quickest turn-around possible to ensure absolute support of the aircraft.
• Monitor group email and assign to Repair Control Associates or respond to customers as appropriate.
• Coordinate additional support for customer repairs/overhauls to include rental or loaner units, special vendor exchanges, vendor warranty, etc.
• Assist Product Support business office in resolution on accounts receivables issues.
• Provide support to outside R&O sales managers (pricing, quotes, and customer inquiries).
• Perform other duties as assigned.

Other Requirements:

• Basic understanding of cost control financial principles.
• Strong written and verbal communication skills.
• Must be able to read and interpret applicable aircraft maintenance manuals, IPCs, ASCs, CBs, and service bulletins.
• Must be computer literate and use necessary software (Microsoft Office products are required and Microsoft Access is preferred).
• This job requires one to be able to read, write, speak, and understand the English language.

Additional Information

• Requisition Number: 230768
• Category: Service Center
• Percentage of Travel: None
• Shift: UK Shift Pattern 800-1615
• Employment Type: Full-time
• Posting End Date: 02/16/2026
• Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
• Gulfstream does not provide work visa sponsorship for this position, unless the applicant is a currently sponsored Gulfstream employee.