At a Glance
- Tasks: Lead logistical arrangements for engaging events and support stakeholder engagement across the UK.
- Company: Join the General Dental Council, a key regulator in dental services.
- Benefits: Enjoy 27 days holiday, flexible working, and a supportive environment.
- Other info: Diverse workplace with excellent career growth opportunities.
- Why this job: Make a real impact in dental engagement while developing your skills.
- Qualifications: Experience in administration, event management, and proficiency in MS Office.
The predicted salary is between 37524 - 43352 £ per year.
The General Dental Council (GDC) is seeking an organised and proficient administrator to play a key role in supporting its stakeholder engagement across the UK.
As Engagement Officer, you will take the lead on the logistical arrangements for face-to-face stakeholder opportunities and supporting the GDC's programme of engagement by delivering effective events, conferences and virtual and in-person meetings.
Your key responsibilities will include:
- Providing effective administration support for all the stakeholder engagement workstreams
- Providing administrative and logistical support for key events including the Dental Leadership Network and external conferences
- Supporting engagement with the GDC's external audiences including strategic partners, dental professionals, dental students and patient groups across the UK
- Maintaining the GDC stakeholder engagement tools including: the shared inbox, stakeholder lists and meeting databases
You will possess excellent planning and organisational skills, paired with an ability to manage conflicting priorities effectively. You will demonstrate previous experience in administration as well as evidence of events management. You will be able to evidence an excellent working knowledge and understanding of MS Office, including PowerPoint, Word and Excel, along with a good working knowledge of content management systems.
About Us
The GDC is the UK-wide regulator of all dental professionals, across seven professional titles. Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.
Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.
Benefits
The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. To support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.
Some of our benefits include:
- 27 days holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years service
- Flexi-time scheme
- Employer pension contributions up to 10%
- Buy/Sell annual leave
- Enhanced Maternity, Paternity and Adoption leave from 1 years service
- Life assurance, income protection plan and enhanced sick leave policy
- Staff discounts, including eye care contributions and discounted gym membership
We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
How to apply
As part of your application, you are required to give a supporting statement. Within your supporting statement, please expand on your experience of the role criteria below, using the STAR format:
- Experience of managing events
- Stakeholder engagement experience
- Administration experience, including use of Microsoft Office (PowerPoint, Word and Excel)
For further details and to apply, please click the apply button. Closing date: 23:59 on Sunday 2 August 2026. In-person interviews will take place on Tuesday 11 August 2026. Applications will be assessed on an ongoing basis. Please note that we reserve the right to bring this recruitment campaign to an end without notice should we receive sufficient applications, and we encourage all interested candidates to apply as soon as possible. Please, no agencies unless instructed otherwise.
Engagement Officer in Southall employer: GENERAL DENTAL COUNCIL
The General Dental Council (GDC) is an exceptional employer, offering a supportive and inclusive work environment in Birmingham that prioritises employee well-being and professional growth. With flexible working arrangements, generous holiday allowances, and a commitment to diversity, the GDC fosters a culture of accountability and continuous improvement, making it an ideal place for those looking to make a meaningful impact in healthcare regulation.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Officer in Southall
✨Get to Know the Company Culture
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✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GENERAL DENTAL COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Engagement Officer in Southall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GENERAL DENTAL COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at GENERAL DENTAL COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GENERAL DENTAL COUNCIL!
How to prepare for a job interview at GENERAL DENTAL COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
