Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support public safety by regulating dental professionals and managing case inquiries.
- Company: Join a diverse team dedicated to protecting the public in Birmingham.
- Benefits: Enjoy 27 days holiday, flexible working, and a strong pension plan.
- Other info: Embrace diversity and inclusion in a workplace that values your unique perspective.
- Why this job: Make a real difference every day while developing your career in a supportive environment.
- Qualifications: Proven customer service skills and excellent written communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham / Hybrid (working two days per week in our Birmingham Office)
Contract: Fixed term contract up to 31 December 2026
Hours: Full time
If you can evidence proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise team offers a rewarding career with significant development opportunities. You will be the first point of contact for those raising concerns about dental professionals. Caseworkers play an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. You will work within a supportive and collaborative environment, progressing cases in a timely fashion, whilst delivering excellent customer service.
Person Specification:
- Excellent written skills to identify key issues, summarising in a clear concise manner and ability to make recommendations supported by strong arguments based on available information.
- Experience of making recommendations, supported by strong arguments in addition to a risk-based approach.
- Experience of working flexibly in a team assisting others and encouraging team morale.
About Us:
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. Our people matter, we are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them. The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish. To support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.
Some of our benefits include:
- 27 days holiday (plus statutory) - rising to 30 days after 2 years’ service
- Employer pension contributions up to 10%
- Buy/Sell annual leave
- Enhanced Maternity, Paternity and Adoption leave from 1 years’ service.
- Life assurance, income protection plan and enhanced sick leave policy
- Staff discounts including eye care contributions and discounted gym membership.
We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
How To Apply:
As part of your supporting statement, please demonstrate how you meet the criteria within the personal specification listed above. Full person specification is within the Job Description attached. For further details about the role and to apply please click the apply button.
Closing date: 23:59 on Monday 18 May 2026. Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.
Caseworker employer: GENERAL DENTAL COUNCIL
Contact Detail:
GENERAL DENTAL COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Get to know the company! Research their values and mission, especially around diversity and inclusion. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for concerns, think of scenarios where you can demonstrate your ability to handle difficult situations with empathy and professionalism.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the dental profession.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Show Off Your Writing Skills: Since excellent written skills are a must for this role, make sure your application is clear and concise. Use straightforward language to summarise your experience and highlight key achievements that relate to the job description.
Tailor Your Supporting Statement: When crafting your supporting statement, directly address the criteria in the person specification. We want to see how your experience aligns with what we're looking for, so be specific and back up your claims with examples.
Demonstrate Team Spirit: As a Caseworker, you'll be part of a collaborative team. Share experiences where you've worked flexibly with others and contributed to team morale. This shows us you're not just a lone wolf but someone who thrives in a supportive environment.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate—hit that apply button!
How to prepare for a job interview at GENERAL DENTAL COUNCIL
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Caseworker and the Fitness to Practise team. Familiarise yourself with the key responsibilities and how they contribute to protecting the public. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for concerns about dental professionals, prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues effectively or provided exceptional support, as these will demonstrate your suitability for the role.
✨Demonstrate Team Spirit
The job requires working flexibly within a team, so be ready to discuss how you've contributed to team morale in previous roles. Share specific instances where you supported colleagues or helped foster a positive work environment, as this aligns with the company’s values of collaboration and inclusivity.
✨Be Clear and Concise
Given the emphasis on excellent written skills in the job description, practice summarising complex information clearly and concisely. During the interview, focus on articulating your thoughts in a structured manner, especially when discussing your recommendations or arguments based on available information.