Casework Assistant

Casework Assistant Salary: £24,936 to £27,705 per annum Location: Birmingham / Hybrid Hours: Full-time Contract: Fixed-term contract ending December 2026 We have an exciting opportunity within our Fitness to Practise team. If you offer proven customer service skills and are looking for a career in which you make a difference every day, a role as a Casework Assistant within our Fitness to Practise team offers a rewarding career with significant development opportunities. This post offers excellent potential to increase your expertise within the regulatory sector, whilst making a worthwhile contribution to the safety of dental patients. The work of the Fitness to Practise team is vital in ensuring public confidence in the dental sector. We investigate concerns of shortcomings in conduct or competence where dental patients may be at serious risk. When appropriate, we take action to mitigate that risk. Casework Assistants play an essential supporting role, assisting with administrative and casework tasks to ensure the timely progression of Fitness to Practise cases, in accordance with departmental procedures. Day-to-day tasks include providing a high-quality customer service, managing finance processes, and preparing and summarising case-related documentation, maintaining accurate records and tailoring correspondence to suit the requirements of the recipient. Person specification: – Excellent verbal communication skills. – Ability to produce high-quality written correspondence. – Demonstrable attention to detail. – Experience of working in a customer/client-based environment. – Experience of working in a regulatory or similar environment, managing sensitive and confidential information. – Experience of working in a team supporting others and managing expectations. – Strong ICT skills, including Microsoft Office products. – Experience of maintaining databases and other records. – Strong analytical, research and problem-solving skills. – Ability to work independently in planning and organising own workload. – Ability to adapt to changing priorities. – Committed to equality and diversity in service delivery. Duties will include but are not limited to: – Logging post and ensuring correct distribution to Caseworkers. – Creating purchase orders and payment of invoices. – Creating dental assets. About us: Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals\’ fitness to practise, and work to ensure the quality of dental education. Our work matters, and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what make our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them. Benefits: The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. To support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. Some of our benefits include: – 27 days’ holiday (plus statutory) – rising to 30 days after two years’ service. – Flexitime scheme. – Employer pension contributions up to 10%. – Buy/Sell annual leave. – Enhanced Maternity, Paternity and Adoption leave from one year\’s service. – Life assurance, income protection plan and enhanced sick leave policy. – Staff discounts, including eye care contributions and discounted gym membership. We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. How to apply: To apply, please click the apply button. As part of your supporting statement, please give examples of how you meet the following criteria. We would advise that applicants use the S.T.A.R method when drafting examples. – Demonstrable attention to detail. – Experience of maintaining databases and other records. – Ability to work independently in planning and organising own workload. – Experience of working in a regulatory or similar environment is equally important. Closing date: 23:59 on 29 March 2026. Interviews will take place w/c 6 April 2026. Please note, we reserve the right to bring this campaign to a close early and would therefore advise you to submit your application as soon as possible