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- Tasks: Be the friendly face of our customer service team, helping clients and colleagues daily.
- Company: Join a diverse organisation dedicated to patient safety in dental services.
- Benefits: Enjoy 27 days holiday, flexible working, and great employee perks.
- Why this job: Make a real difference while developing your customer service skills in a supportive environment.
- Qualifications: Customer service experience is a plus, but a positive attitude is key!
- Other info: Fixed-term contract until December 2026 with excellent career growth opportunities.
The predicted salary is between 24249 - 25525 £ per year.
Salary: £24,249 - £25,525 pa (pro rata)
Hours: Full-time
Location: Birmingham
Contract: Fixed-term contract until 31 December 2026
We have an opportunity for a passionate and experienced customer service professional to join our customer services team. You will be the first point of contact for our customers, including dentists, dental practitioners, contractors, post/delivery and colleagues.
If you thrive in a fast-paced environment, have a natural ability to explain complex information easily, and have an eye for detail when it comes to following processes, we would love to hear from you.
You will provide face-to-face customer service to both staff and external customers, whilst also responding to customer questions by email. You will develop a broad understanding of the organisation and the people within it.
This role is office-based, 5 days per week on-site. Reception is open from 08:30 – 17:30 each day, and you will be on a rotating shift pattern of 08:30 – 16:30 or 09:30 – 17:30.
About you:
The successful candidate will be a team player with the ability to engage confidently and effectively with customers and colleagues easily. You will be able to demonstrate empathy, tact and discretion whilst discussing sensitive issues or complaints with customers and colleagues. These well-developed inter-personal skills will be supported by demonstrable experience of working within a busy customer-focused environment, including responding to emails, working to deadlines and following processes correctly. Receptionist experience would be beneficial, but is not essential.
About us:
Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.
Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what make our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.
Benefits:
- 27 days’ holiday (plus statutory) - rising to 30 days after 2 years’ service (pro rata)
- Pension contributions up to 10%
- Buy/Sell annual leave
- Enhanced Maternity, Paternity and Adoption leave from 1 years’ service
- Life assurance, income protection plan and enhanced sick leave policy
- Staff discounts, including eye care contributions and discounted gym membership
We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
How to apply:
To apply and view the full job description, please click the apply button. Customer service is at the heart of what we do, so as part of your supporting statement, please provide examples of your work experience that align to the job and person specification, using the STAR format.
Application deadline: 23:59 on 1 April 2026. Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.
Receptionist - Customer Advice and Information team in Birmingham employer: General Dental Council
Contact Detail:
General Dental Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Customer Advice and Information team in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation and its values. This will help you connect your experience with their mission, showing that you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer service skills and your ability to handle sensitive situations with empathy and tact.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation for the opportunity but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist - Customer Advice and Information team in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled challenging situations and provided excellent service, so use specific examples that showcase your skills.
Use the STAR Method: When writing your supporting statement, remember to use the STAR format (Situation, Task, Action, Result). This helps us understand your thought process and how you approach problem-solving in a customer-focused environment.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate candidates who take the time to present their information clearly and accurately.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at General Dental Council
✨Know Your Stuff
Before the interview, make sure you understand the role and the organisation. Familiarise yourself with their mission, values, and the specific responsibilities of a receptionist in the Customer Advice and Information team. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Your People Skills
Since this role involves a lot of customer interaction, practice how you would handle various scenarios. Think about how to explain complex information simply and how to respond to sensitive issues with empathy and tact. Role-playing with a friend can be a great way to prepare.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and respect the organisation's standards. Plus, it’ll boost your confidence when you walk into the room.
✨Use the STAR Method
When discussing your experience, especially in your supporting statement, use the STAR method (Situation, Task, Action, Result). This structured approach helps you clearly articulate your past experiences and how they relate to the skills needed for the role, making your answers more impactful.