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- Tasks: Support public safety by regulating dental professionals and managing customer concerns.
- Company: Join a diverse team dedicated to protecting the public in the dental sector.
- Benefits: Enjoy 27 days holiday, flexible working, and a supportive work environment.
- Other info: Embrace diversity and inclusion in a collaborative workplace with excellent growth opportunities.
- Why this job: Make a real difference every day while developing your career in a rewarding role.
- Qualifications: Strong customer service skills and ability to summarise information clearly.
Salary: £31,323 - £36,850
Location: Birmingham / Hybrid (working two days per week in our Birmingham Office)
Contract: Fixed-term contract up to 31 December 2026
Hours: Full-time
If you can evidence proven customer service skills and are looking for a career in which you make a difference every day, a role as a Caseworker within our Fitness to Practise team offers a rewarding career with significant development opportunities. You will be the first point of contact for those raising concerns about dental professionals.
Caseworkers play an essential role in supporting our remit to protect the public by regulating dental professionals in the UK. You will work within a supportive and collaborative environment, progressing cases in a timely fashion, whilst delivering excellent customer service.
Person Specification:
- Excellent written skills to identify key issues, summarising in a clear, concise manner and ability to make recommendations supported by strong arguments based on available information.
- Experience of making recommendations, supported by strong arguments in addition to a risk-based approach.
- Experience of working flexibly in a team, assisting others and encouraging team morale.
About Us:
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams are invaluable.
Our people matter, we are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words; they are what make our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.
Benefits:
- 27 days’ holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years’ service.
- Flexi-time scheme.
- Employer pension contributions up to 10%.
- Buy/Sell annual leave.
- Enhanced Maternity, Paternity and Adoption leave from 1 year’s service.
- Life assurance, income protection plan and enhanced sick leave policy.
- Staff discounts, including eye care contributions and discounted gym membership.
We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
How to Apply:
As part of your supporting statement, we would like you to expand on your experience in the areas listed in the person specification above. For further details about the role and to apply, please click the apply button.
Closing date: 23:59 on Monday 18 May 2026. Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.
Caseworker in Birmingham employer: GENERAL DENTAL COUNCIL
Contact Detail:
GENERAL DENTAL COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker in Birmingham
✨Tip Number 1
Get to know the company! Research their values and mission, especially around diversity and inclusion. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for concerns, role-play scenarios with friends or family to sharpen your communication and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant experience and how it aligns with the role of a Caseworker.
We think you need these skills to ace Caseworker in Birmingham
Some tips for your application 🫡
Show Off Your Writing Skills: Since excellent written skills are a must for this role, make sure your application is clear and concise. Use straightforward language to summarise your experience and highlight key issues effectively.
Tailor Your Supporting Statement: When you write your supporting statement, directly address the person specification. Share specific examples of your customer service experience and how you've made recommendations based on strong arguments.
Be Team-Oriented: We love team players! Mention any experiences where you've worked flexibly in a team and how you've contributed to boosting team morale. This shows you're a great fit for our collaborative environment.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it gives you a chance to explore more about our values and culture.
How to prepare for a job interview at GENERAL DENTAL COUNCIL
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Caseworker and the Fitness to Practise team. Familiarise yourself with the key responsibilities and how they contribute to protecting the public. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for concerns about dental professionals, prepare examples from your past experiences that highlight your customer service skills. Think of situations where you resolved issues effectively or provided exceptional support, as these will resonate well with the interviewers.
✨Demonstrate Team Spirit
The job requires working flexibly within a team, so be ready to discuss how you've contributed to team morale in previous roles. Share specific instances where you assisted colleagues or helped foster a positive work environment, as this will show that you're a team player who aligns with their values.
✨Be Clear and Concise
Excellent written skills are crucial for this role. During the interview, practice summarising your thoughts clearly and concisely. You might even want to prepare a few key points about your experience that directly relate to the person specification, ensuring you can articulate your recommendations effectively.